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Appointment reminders will only work if set for a future date (24 or more hours in advance); they do not function if set today for today.
https://soeidental.atlassian.net/wiki/spaces/PHS/pages/302187021/SMS+Replies?search_id=a70ba50f-e8f6-4bf6-8513-54c44769e2c0 is designed to function with automated reminders sent to Patients. The software links the pending appointment, the automated SMS Reminder, and the patient's SMS Reply.
However, if you manually contact single or multiple patients by means of SMS reminders, EXACT has no automatic means to link your sent SMS Reminder and the patient's SMS Reply with a pending appointment.
So, if you manually create SMS Reminders, EXACT will always send the consequent SMS Replies to the Manage Replies List and to the SMS Replies Tab, for you to manually confirm who this SMS is from, what it relates to, and what actions to take.

Configuring Automatic Reminders and Replies

To specify the automated reminders and replies strategy with up to 3 staggered actions, for SMS Replies configuration
This is an excellent and easy-to-use tool for reducing FTA rates as well as providing a way of reminding patients of their appointment time, proving link’s to patient portal forms and important information.

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If you have an SMS template selected you can have Keyword Settings activated to allow your patients to confirm their appointment by replying with a keyword, notifying reception by colouring their appointment. They can also cancel their appointment by replying with a chosen keyword.

Configuring Automatic EasyPost Appointment Reminders

EXACT no longer supports the sending of Easypost reminders via the Automatic Appointment Reminders Wizard but it can be done via our Marketing Feature.
Please contact your SOE Patient Communications team to learn more about how to send Automatic Easypost Letters to your patients.