Purpose

In its drive to continuously improve services the NHS stipulates that NHS practices must provide all patients with:

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The Friends and Family Test is always turned on for participating EXACT NHS practices (it cannot be disabled).

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Patient can be assured of anonymity:

Described herein: Patient anonymity in the Friends and Family Test

A record is sent to the Contacts Tab on the Patient File:

From v11.6, when surveys are sent to patients, EXACT adds a record in the Contacts Tab. This includes the date that the survey was sent, the survey icon, description as NHS Friends and Family Test, and the creator as 'System'.

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• Friends and Family Test completion is reported in EXACT's Appointment Workflow Compliance Report, which identifies to what degree receptionists have complied with appointment workflow tasks.
• A Friends and Family Test Report summarises data from the tests without identifying patients.

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Requirements

Requirements:

• EXACT v11.5 or later.
• English NHS-compliant practice.
• Functional Clinipad module.
• NHS practices require the capability to transfer test data to the NHS via the NHS portal.
• NHS Practices may implement the Friends and Family Test at any time within their practices, but are required to start submitting data after April 2015.
• Practices are required to meet further obligations with regards to the test that are not covered by the EXACT software, such as displaying evidence of actions taken as a direct result of patient feedback. These requirements are not covered in EXACT documentation.

Limitations:

Functional in England only.

EXACT does not automatically communicate test results to the NHS; these results must be manually uploaded to the NHS portal by the practice.