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Search these help files
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Purpose
In its drive to continuously improve services the NHS stipulates that NHS practices must provide all patients with:
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The Friends and Family Test is always turned on for participating EXACT NHS practices (it cannot be disabled).
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From v11.6, when surveys are sent to patients, EXACT adds a record in the Contacts Tab. This includes the date that the survey was sent, the survey icon, description as NHS Friends and Family Test, and the creator as 'System'.
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- Friends and Family Test completion is reported in EXACT's Appointment Workflow Compliance Report, which identifies to what degree receptionists have complied with appointment workflow tasks.
- A Friends and Family Test Report summarises data from the tests without identifying patients.
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Requirements
Requirements:
- EXACT v11.5 or later.
- English NHS-compliant practice.
- Functional Clinipad module.
- NHS practices require the capability to transfer test data to the NHS via the NHS portal.
- NHS Practices may implement the Friends and Family Test at any time within their practices, but are required to start submitting data after April 2015.
- Practices are required to meet further obligations with regards to the test that are not covered by the EXACT software, such as displaying evidence of actions taken as a direct result of patient feedback. These requirements are not covered in EXACT documentation.
Limitations:
Functional in England only.
EXACT does not automatically communicate test results to the NHS; these results must be manually uploaded to the NHS portal by the practice.