...
- Click 'File transfer' tab on Bomgar
- In right panel, locate D4W install folder: (Computer -> C: drive - > D4W)
- Create folder inside D4W folder called DDE
- In left panel, navigate to local DDE location (Default Directory\Customer Success - Documents\SOE Development (ODE and DDE)\DDE (D4W Data Extract) V 1.1.1.7\Redistributable)
- Copy DDE setup.exe across by highlighting this file, right clicking and selecting 'upload'
- Install the DDE.exe by running it with the default settings
- Rename the DDE.exe to d4w97.exe - this prevents the whitelisting getting blocked
- Run the D4W Data Extraction tool once installed
- Enter data into the fields as per DDE tool guide. To get the server name, go into D4W and 'system information'.
- You can enter 0's in "average number of working days in a month" + "average number of hours worked in a day" (This can be calculated later in the report spreadsheet)
- Start the DDE by clicking "EXTRACT" and wait for this to finish – If it hangs, be patient, it can take up to 10 minutes to extract. Although it may fail to grab any data at all.
- Transfer the text file back across to your local machine via File transfer tab in Bomgar into a local folder on your machine to be imported in to the health check document.
...