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Patients can check-in for their appointment via their portal Patient Portal link by selecting 'Check in now' on their portal link.
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This will take patients to their check-in screen. From here they just select the ‘CHECK IN NOW’ button. This will arrive the patient for their appointment and display a message confirming successful check-in or advising them to see reception if it was unsuccessful.
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Please note however that this method is NOT a contactless service as the patient has to interact with the tablet for this to work. |
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Enter this link into the tablet browser (Chrome for Android & Safari for IPad) and bookmark it or save as the homepage for future referenceusage: https://bit.ly/30FTVOn
You can also register the kiosk to allow patients to check in using their family name + date of birth, this is handy if they don’t have their QR code with them. To set this up in Exact go to ‘Configure > Patient Experience > Click Kiosk Management - This will show a QR code that you need to scan with the tablet’.
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It is important that you follow the below steps for this to work
Click Tap on My Pass or Check In on the tablet
This will load the front facing camera and you should be able to see yourself
Turn the tablet around so that you are looking at the back of the tablet
Point the front of tablet at the Exact screen with the QR code
This will The camera should scan the QR code in Exact and reload the check-in page so that patient can the option to check in with My Pass or Family Name + Date of Birth appears.
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Check-in messages
There are 2 default messages that will appear on the check-in kiosk depending on whether the patient has completed their forms or not.
If forms are completed they will see - ‘‘“Thank you, Please take a seat’seat”
If forms are outstanding they will see - ‘You “You have outstanding forms to complete before your appointment, please see reception’reception”
To change the messages go to: Configure > Patient Experience > change the message and click ok
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