Are you getting either of these 2 messages?
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This means either you have forgot your password or you have entered it wrong too many times. If this happens then you can do the following:
Click on the ‘Forgot Your Password’ Button
Please enter your username / email address
This will send you a password reset email, this could take up to 5 minutes to arrive. Please check your spam or junk as well if it isn’t in your main inbox.
Once you have received this reset email, please follow the instructions to reset your login.
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