EXACT Exceptions
For optimal performance, the following exceptions should be made to Antivirus for its real time scanning.
EXACT Executables: (change to C:\Program Files\ and drop the (x86) if using a 32 bit machine).
On the Workstations<<Install Drive>>\Program Files (x86)\Software of Excellence\EXACT\*.*
<<server>>\EXACTResources\*.*
On the Server<<Install Drive>>\Program Files (x86)\Software of Excellence\EXACT Server\*.*
<<Exact data path>>\*.*
<<xray path>>\*.*
<<server>>\EXACTResources\*.*
Note: *.* includes all subfolders and all files in those subfolders
EXamine Pro Exceptions (where EXamine Pro is installed):
32 bit :C:\Program Files\SOE\Expro.exe
64 bit: C:\Program Files (x86)\SOE\Expro.exe
In order to correctly function Exact will need Failure to allow the below exceptions into your Anti Virus/Firewall solutions will likely affect EXACT's ability to function correctly and perform as expected.
Server Exceptions
EXACT requires access to the following URLs from the server to function correctly.
soeuk.kapow.co.uk
apimail.dejar.co.uk
https://nld.dentalhub.online
https://sandbox.dentalhub.online
*.soeconnect.net
...
7287 - EXACT Server (UDP inbound/outbound) (Instant Messaging)
52623 EXACT Server UDP (Dataset Advertiser)
8087 - EXACT Server (UDP inbound/outbound) (Logging)
8100-8105 - EXACT Server (TCP Inbound)
52624 - EXACT Workstation (UDP inbound/outbound) (Dataset Finder)
8120 - EXACT Workstation (TCP Inound) (Workstation Updater)
53459 TCP/UDP IN & OUT
80 and 443 HTTP traffic
5671 and 5672 EXACT Server (TCP/UDP outbound only) - Apollo
22012, 22014 - EXACT Server (TCP inbound)(Patient Portal)
8200, 8250 EXACT Server (TCP inbound)
8300-8303 - EXACT Server (TCP Inbound) for NHS Scotland Customers Only
1433-1434 - EXACT Server (TCP Inbound) for NHS Scotland Customers Only
8082, 8765 - EXACT Server (TCP Inbound) (Clinipad)
6001 UDP (Outbound) on Server/Dongle machine - EXAMINEPro Customers Only
2050 UDP - EXAMINEPro Customers Only
2051 UDP - EXAMINEPro Customers Only
If unable to exclude folders, the individual files are listed below:
...
Server Files/Folder Exceptions
<<Install Drive>>\Program Files (x86)\Software of Excellence\EXACT Server\*.*
<<Exact data path>>\*.*
<<xray path>>\*.*
<<server>>\EXACTResources\*.*
Your EXACT server name may differ from "server" so please adjust the exception paths accordingly. Add all of the data folders containing EXACT data that are actively in use.
Note: *.* includes all subfolders and all files in those subfolders
If you are unable to exclude the whole folders shown above then the individual exceptions are listed below:
C:\Program Files (x86)\Software of Excellence
...
\
...
The server name and Exact data folder share name may be different (change to your server name), add all possible folders if you have more than one folder named “data” or “exactdata”
...
EXACT Server\SoeiDental.Server.exe
C:\Program Files (x86)\Software of Excellence
...
\EXACT
...
Server\SoeiDental.Service.exe
C:\Program Files (x86)\Software of Excellence\EXACT Server\
...
SOEDBService.exe
C:\Program Files (x86)\Software of Excellence\EXACT Server\soeidental.
...
transport.exe
C:\Program Files (x86)\Software of Excellence\EXACT Server\
...
Soeidental.
...
EmailServerAdministrator.exe
C:\Program Files (x86)\Software of Excellence\EXACT Server\SoeiDental.
...
CtiService.exe
C:\Program Files (x86)\Software of Excellence\EXACT Server\
...
SoeAdmin.exe
C:\Program Files (x86)\Software of Excellence\EXACT
...
Server\Soei.DataAccess.IsamRelay.Server.exe
C:\Program Files (x86)\Software of Excellence\EXACT Server\
...
SoeiDental.PresentationManager.
...
exe
C:\Program Files (x86)\Software of Excellence\EXACT Server\
...
CefSharp.
...
BrowserSubprocess.exe
C:\Program Files (x86)\Software of Excellence\EXACT Server\
...
eMailServer.exe
C:\Program Files (x86)\Software of Excellence\EXACT
...
Server\EXACTResources\WorkstationInstaller\Install EXACT Workstation.
...
EXACT SERVER Exceptions (New Additions Oct 2020)
...
exe
C:\Program Files (x86)\Software of Excellence\EXACT Server
...
\EXACTResources\WorkstationInstaller
C:\Program Files (x86)\Software of Excellence\EXACT Server\
...
dental.
...
exe
C:\Program Files (x86)\Software of Excellence\EXACT Server\
...
bitmaps.exe
C:\Program Files (x86)\Software of Excellence\EXACT Server\Services\
...
Soei.CommunicationService.exe
C:\Program Files (x86)\Software of Excellence\EXACT Server\
...
Services\Soei.
...
SchedulerService.exe
C:\Program Files (x86)\Software of Excellence\EXACT Server\Services\
...
Soei.
...
SupervisorService.exe
C:\Program Files (x86)\Software of Excellence\EXACT Server\
...
Services\Soei.
...
WorkerService.exe
...
Workstation Exceptions
<<Install Drive>>\Program Files (x86)\Software of Excellence\EXACT Server\SoeAdmin.exe
\*.*<<xray path>>\*.*
<<server>>\EXACTResources\*.*
If unable to exclude folders, the individual files are listed below:change to C:\Program Files\ and drop the (x86)
...
if using a 32-bit machine.
C:\Program Files (x86)\Software of Excellence\EXACT
...
\bitmaps\bitmaps.exe
C:\Program Files (x86)\Software of Excellence\EXACT
...
\
...
dental.
...
exe
C:\Program Files (x86)\Software of Excellence\EXACT
...
\
...
soeidental.exactlauncher.exe
C:\Program Files (x86)\Software of Excellence\EXACT
...
\
...
Launch\soeidental.exactlauncher.exe
C:\Program Files (x86)\Software of Excellence\EXACT
...
\SoeiDental.WorkstationUpdatePoller.exe
C:\Program Files (x86)\Software of Excellence\EXACT
...
\
...
dxstart.exe
C:\Program Files (x86)\Software of Excellence\EXACT
...
\
...
backup.exe
C:\Program Files (x86)\Software of Excellence\EXACT
...
\
...
soedocs.exe
C:\Program Files (x86)\Software of Excellence\EXACT
...
\
...
Soeidental.
...
EDIEmailTx.exe
C:\Program Files (x86)\Software of Excellence\EXACT
...
\
...
SoeiDental.
...
PresentationManager.exe
C:\Program Files (x86)\Software of Excellence\EXACT
...
\
...
CefSharp.
...
BrowserSubprocess.exe
\\{server}\exactresources\WorkstationInstaller\Install EXACT Workstation.exe ({server} = your server name)
\\{server}\exactresources\WorkstationInstaller ({server} = your server name)
Firewall Ports:
EXACT will make its own Firewall rules for Windows Firewall during the EXACT Server and EXACT Workstation installations, but if using an alternative firewall solution the following ports require opening:
Port | Source | Rule Name | Destination |
7287 UDP inbound/outbound | EXACT Server | Instant Messaging | All machines |
52623 UDP inbound/outbound | EXACT Server | Dataset Advertiser | All machines |
8087 UDP inbound/outbound | EXACT Server | EXACT Logging | All machines |
8100-8105 TCP Inbound | All machines | Presentation Manager etc | EXACT Server |
52624 UDP inbound/outbound | EXACT Workstation | Dataset Finder | EXACT Workstations |
8120 TCP Inbound | EXACT Workstation | Workstation Updater | EXACT Workstations |
53459 TCP/UDP Inbound & outbound |
|
| All machines |
80, 443 | Internet | HTTP traffic | All machines |
5671-5672 TCP/UDP outbound | EXACT Server | Apollo | Internet |
22012, 22014 TCP inbound | Internet | Patient Portal | EXACT Server |
8200, 8250 TCP inbound | EXACT Server | Triton | Internet |
8300-8303 TCP Inbound | EXACT Server | eDental1 | All machines |
1433-1434 TCP Inbound | EXACT Server | eDental2 | All machines |
8082, 8765 TCP inbound | All machines | Clinipad | All machines |
6001 UDP Outbound | EXACT Server/Dongle machine | EXAMINE Pro1 | All machines |
2050, 2051 UDP | All machines | EXAMINE Pro2 | All machines |
EXAMINE Pro Exceptions (where EXAMINE Pro is installed):
32 bit :C:\Program Files\SOE\Expro.exe
64 bit: C:\Program Files (x86)\SOE\Expro.exe
...
If using Sentinel AV, you will need to add the following paths
C:\Program Files (x86)\Common Files\SafeNet Sentinel\Sentinel Keys Server\sntlkeyssrvr.exeSentinelProtectionServer
C:\Program Files (x86)\Common Files\ and drop the (x86) if using a 32 bit machine).\SafeNet Sentinel\Sentinel Protection Server\WinNT\spnsrvnt.exeSentinelSecurityRuntime
C:\Program Files (x86)\Common Files\SafeNet Sentinel\Sentinel Security Runtime\sntlsrtsrvr.exe
See the firewall ports section above for EXAMINE Pro firewall exceptions.
Bomgar ports and exceptions
Bomgar is a remote support solution that allows SOE support technicians to remotely connect to end-user systems through firewalls from their computer or mobile devices. Bomgar users can conduct remote support sessions without passing session details through a third-party, keeping system and data access behind the customer's own firewall and security measures.
Bomgar is a web based application that requires no software installed at the client end.
Bomgar requires the following ports to be opened and the following exceptions need to be added to your firewall/antivirus.
Ports:
80, 443, 8200
Exceptions:
bomgar-scc-{uid}.exebomgar-scc.exebomgar-pac-{uid}.exebomgar-pac.exe