Your practice information will of been entered as part of your setup. If our practice details change these Practice Information can be updated in EXACT .
Updating the practice information will update it for all documents where you have used these merge fields, saving you having to update the details for each letter/email templates.
To update Practice Information select Configure > Practice Information to display the window:
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by going to Configure, Practice Information.
From here you can update the Practice address, Phone numbers, Website, Logo shown on the background of EXACT (.BMP format) and NHS location number.
Please notify accounts.change@soeuk.comfirst if your practice name and/or address has changed so that we can change this on our records.
The practice name must be changed by SOE and we will be in touch shortly after receiving the above email. Editing the name will deregister all of your modules and stop them from working (Email, SMS, Online Booking, Patient Portal etc).
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The practice address is important when using Online Booking as Google uses the address to determine what shows up on the Online booking page to your patients. See Online Booking is showing the wrong Google Maps location for my practice The Practice Name cannot be changed by users and must be changed by our support team. You will need to notify Finance of any Practice Name change which you can do by emailing accounts.change@soeuk.com.
A support member will then be in touch shortly after to change the Practice Name for you.
If locations are enabled you will have 2 options
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Practice ID can only be edited by the Support Team. The Practice SOE. This ID is unique per practice and often asked for by the Software of Excellence Support team before providing Supportand links to SMS, Easypost and other EXACT features.