Appointment reminders will only work if set for a future date (24 or more hours in advance); they do not function if set today for today.
https://soeidental.atlassian.net/wiki/spaces/PHS/pages/302187021/SMS+Replies?search_id=a70ba50f-e8f6-4bf6-8513-54c44769e2c0 is designed to function with automated reminders sent to Patients. The software links the pending appointment, the automated SMS Reminder, and the patient's SMS Reply.
However, if you manually contact single or multiple patients by means of SMS reminders, EXACT has no automatic means to link your sent SMS Reminder and the patient's SMS Reply with a pending appointment.
So, if you manually create SMS Reminders, EXACT will always send the consequent SMS Replies to the Manage Replies List and to the SMS Replies Tab, for you to manually confirm who this SMS is from, what it relates to, and what actions to take. |