Why are backups so important?
If your Server encounters an issue that stops you from accessing EXACT EXACT an up-to-date backup is essential to get your team working again. Without a backup, it may not be possible to recover EXACT EXACT data and patient information.
EXACT Network Backup
EXACT EXACT has built-in capabilities to perform a backup each time a user exits the program. We recommend running a backup of your EXACT EXACT data at the end of each working day. The in-built backup process makes a copy of the EXACT database on the local workstation (or an external drive).
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While the built-in backup will provide some protection, the EXACT EXACT network backup is only part of a robust backup protocol. We recommend cloud backups to protect your data from catastrophes such as fire, flooding or theft.
Ask your IT provider to configure your cloud backup software to copy the network backup data and not your live data. This is due to ongoing EXACT EXACT processes like online bookings/payments and the Patient Portal Forms where the EXACT system the EXACT system needs to be accessible 24 hours a day.
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6. We recommend you also tick Backup sub-directories to ensure the backup copies folders that contain X-rays, scanned and imported documents, completed Patient Portal and Clinipad forms, email attachments and letter templates. These additional folders usually make up 75%+ of the EXACT EXACT data folders size.
Please Note: Sometimes the X-rays may be stored outside of the EXACT EXACT folder due to their combined size. Speak to the Digital Imaging Support team if you’re unsure where your X-rays are stored.
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Whenever a user logs off from EXACT EXACT they will be prompted to start a network backup. Backups can be performed as often as you wish but if people are using the system it could cause performance issues as well as making the backup take longer to finish. We would recommend starting backups doing lunchtime or at the end of the day.
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The backup will write to a log file which will be located in the data folder of EXACT EXACT e.g; \\server\EXACTData\logfiles\backup.log. This will confirm the computer, user id , back up location and whether the backup was successful or not. If the backup fails for any reason it will automatically open this log file on screen.
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Right-click the backup folder (i.e C:\DataBkup) and go to “properties”
Then on the security tab click “edit”, highlight “users” and tick the full control box to make sure all windows users can read/write to that folder.
Important Disclaimers regarding Backups
The dental practice is responsible for arranging, configuring, maintaining and testing a backup strategy.
The EXACT EXACT team cannot be held responsible for any backup negligence on the part of the practice, nor is The EXACT EXACT team responsible for ensuring that backup tapes are regularly checked for functional operation – this remains the responsibility of the dental practice or its associated IT services.
The practice and/ or its associated IT contractor is responsible for configuring, maintaining and testing a backup strategy.
The EXACT EXACT team cannot be held responsible for any negligence on the part of the practice.
The responsibility for third party backup technology remains with the dental practice and/ or its IT supplier.
The EXACT EXACT team is not responsible for ensuring that backup tapes are regularly checked for functional operation – this remains the responsibility of the dental practice and/ or its associated IT services.
The EXACT EXACT team takes no responsibility for any issues arising from a manual database restoration, and it is strongly recommended that you contact the Support Desk for help if you need to restore a database from a backup.
The EXACT EXACT team does not specifically recommend any third party backup software providers
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