Existing Patients are already registered within EXACT. The booking website is a convenient means for them to self-book appointments.
On the booking website existing patients can book into the appointment gaps per Provider that have been made available for this purpose by means of the Existing Patient online booking configuration.
Receptionists can see the existing patient booking
Receptionists can see Existing Patient bookings in the appointment book and in the Online Appointments tab.
Existing Patients recording new information
What happens when existing patients enter information that contradicts records (such as a changed Email address)?
The new details don't automatically overwrite current details, but are stored in the "Notes about this appointment" area, accessible when you Edit the appointment.