Below you will find a list of commonly asked questions in relation to Patient Portal. This should hopefully answer any general Patient Portal enquires you may have but if not then feel free to contact us https://softwareofexcellence.co.uk/support/
1. My Patient Portal isn’t working, what do I do?
We’re sorry to hear that. If you’re having technical issues with Patient Portal then you contact us on https://softwareofexcellence.co.uk/support/
2. A Patient has made an error on one of their forms – how can I re-send the form to correct?
If it’s a form you can manually edit in Exact then you can still do this. Alternatively click here for instructions on how to manually send Portal emails/SMSs [LINK]. If you have Clinipad as well then you can also still send the forms to a Clinipad tablet when the patient arrives.
3. How do I know if a Patient has arrived using the Self Check-in feature?
They will be in the ‘Arrivals’ tab of your appt book. Also if they have completed all forms then you’ll get the usual ‘stickman’ icon on the appointment.