Managing Your Email Mailboxs

EXACT provides an Inbox, Outbox, Sent and Deleted section. From here you can check and action any incoming messages, look for any messages ready to be sent or sent and deleted items.

To view your EXACT mailbox go to File->Email

This will open the Email window with the inbox open by default. You can click Send/Receive Email to send any messages in your outbox or to check for any incoming messages into your inbox.

The inbox will show all unactioned emails with latest email at the bottom of the screen. Any messages in bold have not been read yet. EXACT will show you the date and time you received, what email address it came from and whether its attached to a patient file. EXACT will automatically attach this to a patient/specialist file if that email address belongs to that patient.

You can double click any message to open it and from here forward or reply to the message. You can also file the message to a patient if this has not been done or done incorrectly.

For any actioned messages you can check the box on the left hand side to hide them from the list. You can display the whole list by clicking on Show Ticked

You can also delete messages by highlight a message (or multiple by using the ctrl key) and clicking on the bin icon (Delete the Selected Inbox Item). This will move the message from the inbox to the deleted section.

It is recommended you manage your inbox and keep it tidy by hiding or deleting actioned items.

You can click on the Outbox tab to see any outstanding messages ready to send.

You can click Send/Receive Email to send messages but any message without a Ready to send status will not be sent and is either waiting for something from EXACT (could be a delay) or has failed (This can be an Online Booking Failure synchronisation).

When the message is sent it will be transferred to the Sent Tab.

From here you can view all sent messages and if using SMS see the phone status to see confirmation the message has bee received.

Any deleted messages, regardless of whether it was deleted from Inbox Outbox or Sent, will be transferred to the Deleted tab.

From here you can move the message back to the inbox by highlighting the message and clicking Move. You can also delete a message. Note that deleting from here will delete it permanently.