Presentation Manager opens separately to Microsoft Word displaying no documents
This article relates to Microsoft Word opening outside of Presentation Manager, rendering features of Presentation Manager unable to be utilised and therefore unable to create patient letters.
After extensive investigation of the issue, it has been highlighted this was introduced on 18th April 2022 when Microsoft started their release of a Microsoft Office update, Version 2201 (Build 14827.20246).
During our investigations, we have worked with customers and IT companies to explore various options to resolve the issue. Previous resolutions have been implemented, however, these have been found to only be temporary for some Windows users.
We have initiated the development of our Presentation Manager integration with Microsoft Word in order to resolve the issue. The work required to resolve issues with third-party integrations is considerable, however we are aware of the impact the issue has upon EXACT. Therefore we are looking into this as our highest priority, looking at an urgent release after thorough testing.
To regain functionality of Presentation Manager now, before our resolution is released, we advise temporary pausing and rollback of Microsoft Office updates.
Note: Contact your IT support if you are not confident in performing the steps below. |
Pausing and rolling back Microsoft Office updates
These steps are not suitable for Office 2013, see the manual steps below instead.
This process will remove any Office updates installed since April 2022, this may include removing a recent security update. This is however only a temporary measure. Please consult with your IT if you have any concerns.
Close all Office apps (Outlook, Excel & Word etc) & EXACT.
Download and run this batch file to pause and rollback your office updates
Click more info and "run anyway" if prompted.Enter any Windows administrator credentials if prompted (see IT if you are not sure what these are).
Once the Office updates screen has completed, log back into EXACT and try to create a letter.
Repeat the above steps on any other affected computers.
Pausing Microsoft Office updates manually
Open Microsoft Word
Click File in the top left
Click Account in the bottom left
Click Update Options then Disable Updates (If you cannot see this option, please speak with your IT as it's likely controlled by your organisation's administrator users).
Rolling back Microsoft Office updates manually
This process will remove any Office updates installed since April 2022, this may include removing a recent security update. This is however only a temporary measure. Please consult with your IT if you have any concerns.
Close any Office apps that are currently open on the affected computer (i.e Word, Excel, Outlook).
Run Command Prompt as Admin.
Run the appropriate command below to change the directory in CMD to your Office version (depending if 32 or 64 bit and if it's Office 13 or Office 16 etc).
Office 2013 32-bit:
cd %programfiles%\Microsoft Office 15\ClientX86
Office 2013 64-bit:
cd %programfiles%\Microsoft Office 15\ClientX64
Office 2016, 2021 & 365:
cd %programfiles%\Common Files\Microsoft Shared\ClickToRunPaste the appropriate command below depending on your office version (right click and paste), then press enter.
Office 2013:
officec2rclient.exe /update user updatetoversion=15.0.8067.2115
Office 2016, 2019, 2021 & Office 365:
officec2rclient.exe /update user updatetoversion=16.0.14827.20192Preview and print a letter to confirm it’s now working ok.
Repeat the above steps on any other affected computers.
©2023 Henry Schein One International. All rights reserved.