Configure User Settings


Select Configure > User Settings:

A User Settings window displays, with the current (logged in) user pre-selected. Configure the options in the User Settings window:

(Remember to click the Save button (or press CTRL-S ) to save the User File record when you have finished making changes


To view existing users, use the selector buttons to locate the user’s code.

To add a new user, click the +1 button , to open the Add User window.

Click in the Code field and enter a code. Any short code (up to 10 alphanumeric characters) may be entered - usually the user’s first name or initials.

See for more.


Click in the Password field and enter a password (something the user will remember).
If a user attempts to log in with the incorrect password an error message will display.

Alternatively, you can leave the password blank, but tick the "User must change password..." box, to let the user set their own password the first time they log on.
You can also leave this blank and click ‘Password never expires’, which will mean no password is required, but this is not recommended

Security Group

Click in the Security Group field and use the selectors to specify the Security Group for this user

Copy Profile

Optionally copy another user's settings to this user.


If the selected user is an Administrator, place a check in the box, which will give the user full administrative security rights (access to all system functions).

If a dentist is also to be an administrator, it is often advisable to give them two user logons: one for day-to-day use with dentist privileges, and the other for administrative use.


Customers using an SOEConnect related feature such as Payment Sense, eDental, eOrtho etc will be required to manage their password via SOEConnect.
If you need to reset your password click “forgot password” on the exact login screen. Then enter the email address linked to your account to get a password reset link emailed to you.

If you need to change yor email linked to your account ask your SOEConnect admin user (usually practice manager) to login and change it for you by visiting https://PRACTICEID.SOECONNECT.NET (replace PRACTICEID with your unique ID example = UKABC01)


User must change password at next login

Tick this checkbox for a new user (or one who has forgotten their password), to allow them to select a new password for themselves the next time they log on to EXACT. You can either assign them a password in the Password field above, and tell them what it is, or leave it blank. Either way, they must set a password next time they access EXACT.

User cannot change password

Tick this option if for some reason passwords are to intended to be permanent, and/or are set by the administrator. Whatever password is set in the Password field above will be the user’s password until this option is un-checked or the password is changed using this window.

Password never expires

This option offers the lowest level of security, particularly if the Password field is left blank.

The password will always be the same for the current user, unless it is changed in this window.

If this option is ticked, the option below is inoperative.

User must change password every [ ] days

This option offers the highest level of security, particularly if the number of days is set very low (which can also be irritating for the user).

You can use this with the other options un-checked, or check the User must change password at next login option when setting up new users

Workspace, Multi ApptBook and Charting Tabs

Workspace items Setup

The Workspace Items setup button configures the menu options across the top of the screen:

Click the Setup button to customise the workspace for the user – add, remove, and order the option buttons displayed. This will open the Customise Workspace window.

Multi ApptBook Tabs

This configures which tabs your user account sees when using the multi column appointment book.

Move the items to the right hand section to make them visible for your user.


Charting Tabs Setup



Patient File

Balance Flashing: If this checkbox is ticked, the patient's outstanding account balance in the toolbar at the top will flash to draw attention to it.

'Stop Credit' Alert Flashing: Leave this box checked to cause the financial alert icon shown below to flash at the top of a patient’s details view, if the patient has a financial alert registered in their record.

Show Treatment History in Notes Tab: If required, check this box to add a pane to the Notes tab, showing the services that have been provided to the patient.


Show guru link button: Show the button for (optional) module.


Prompt to Complete Appointments: Check this box if you want EXACT to open a window prompting Providers to complete appointments when they click the Charge or TC button on completing a Treatment Plan.

Arrival Sound: If you wish to have a sound (other than the default Windows beep) play when a patient is marked as arrived, click the Browse button to select the appropriate .wav file.

Your PC must have the appropriate hardware (sound card and speakers) and configuration to play the selected sound file.

Display Sidebar (widescreen only): If the current User File record is for a provider, you may place a tick in the checkbox to display the appointment book in a sidebar appointment book clipped to the right-hand side of the screen, as in the example below (highlight added).

This leaves the rest of the screen available for other windows (in the example, the Patient File window). Note that to do this you must have a widescreen monitor.

Colour week view by: Not displayed in the preview graphic display.
This is the default user-level week view. It overrides the default practice setting at Configure > Appointment Book > Appearance Options.
Colour the week view by Booked Provider, Category, or Patient's Payor, depending on which you find the most useful to visually differentiate appointments. See

Colour day view by: This is the specific user-level week view. It overrides the default practice setting at Configure > Appointment Book > Appearance Options.
Differentiate appointments in the Day View according to one of three sets of colours: The colours set up for the Booked Provider for each patient, or The colour of the appointment Category code (usually used only for clinics), or The colour assigned to the Patient's Payor.

Hide Appointment Workflow: Opt not to show the Appointment Workflow sidebar. This user-level setting overrides the practice setting at Configure > Practice Settings > Enable Appointment Workflow

Show the first available appointment time: Show the appointment rather than have the user locate it manually.

Use modern search window: The "modern" search is the advanced Appointment Search functionality that was introduced in version 11


Only show ideal search results: "Ideal" search results allow booking into conventional time slots that don't adversely affect other potential bookings.

Double-click on Appointment: By default in EXACT when you double-click an appointment in both the main Appointment Book and the Sidebar Appointment book the Edit Appointment window opens.
However, from v12.2 the double-click action is configurable in
Configure > User Settings: Double Click on Appointment:

Double-click options are to Edit the Appointment, Open the patient record (from where all patient tabs are accessible), or Move Patient to Chair (only users with appropriate access rights will see this option).

This enables custom workflow processing, including patient workflow processing entirely by one individual from one location, such as in a single-dentist practice.

  • The appointment book right-click menu has been extended with useful options. Practices with customised double-click actions can still perform multiple other actions from the appointment book (for example: Edit appointment, Reset appointment Status and Move to Chair).

  • For appointments in the future or the past, which are not subject to the appointment workflow at the time of the double-click, the double-click will simply open the Patient File.


Candy Stripe Lists

Simply select a colour from the dropdown (image at left), or Select Other to enable the Windows colour selector,
click Set Colour... Select a colour and click OK:


Other Settings

Instant Messages

Audio Alert

Select an alert. Click the Play button to hear it. Check the checkbox if you wish to minimise incoming messages rather than displaying them onscreen.

Minimise incoming messages

Stop the IM’s from instantly appeaing on screen. With this ticked you have to open them up manually as they will be minimised in windows.

Windows 10 now includes focus assist and new notifications settings which may send messages through to the bottom right corner of windows.
See this link for more details:


Use of Enter Key

Select the appropriate option to define how you want to use the Enter key.

Normally you would use the Tab key to move between fields in a window, so for this option select the Push OK Buttons option.

If you wish to press the Enter key as you finish data entry at each field, then click the Move Between Fields option instead.


Time Format

am/pm or 24 hours: These radio buttons control the Appointment Book time slot grid display. Choose the one most suited for Appointment Book use at your practice.


Security Lockout

After this period of inactivity a user is logged out. A value of 0 represents never (no automated security lockout).


Invoice Printing

These options control the printing of invoices when the Charge button is used. Choose the option appropriate to the way the practice charges patients.


Receipt Printing

Select an option to automatically print a receipt or statement when payments are taken, or leave set to the default so that users are prompted for an option when taking payments.


Remember to click the save button to save your changes.


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