If a phone dialer is to be used to dial a phone number from the computer, check the box and if required enter the phone prefix and phone suffix for dialing out through a PBX (for instance ‘1,’). The prefix is dialled immediately before the number, and the suffix immediately after the number.
Notes about Phone Dialing:
In addition to digits, any of the following modifiers may be included:
! for a 'hook flash'
P to use pulse dialing for the following digits
, to pause dialing (use multiple commas for a longer pause).
Provided that your call centre supports this feature, you can connect a patient (on an external number) to another phone in the practice. To do this, you would set the prefix to the number you need to dial to get an external line, and the suffix to a ! followed by the extension number, followed by another !
You must manually hang up the phone dialer software (click the "Hang up" button) after both lines are ringing.
If you need to dial a 1 followed by a pause to reach an external line, and the extension of the phone you wish to connect the patient to is 234, you would set the fields as follows: