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Configuring the Friends and Family Test

Owned by sarah.whiteacre (Unlicensed)
Last updated: Aug 14, 2019

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There is no configuration required for this feature.

NHS practices cannot disable the Friends and Family Test functionality.

By default it is enabled for the Exit Workflow, but can optionally be disabled as a workflow prompt.

To disable the Friends and Family Test prompt in the exit workflow

  1. Select Configure > Practice Settings...
  2. Click the configure (spanner) button for Enable Appointment Workflow:

    EnableFriendsAAndFamilySurvey

  3. In the Patient Retention Workflow Wizard, un-check the Friends and Family Survey checkbox.

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