22. COVID-19 Bounce Back Plan

Topics of discussion throughout the Bounce Back Plan

Talk about how we want to assist with delivering as much success at the practice by enabling the tools they need to drive those outcomes. We want to talk about the below topics, as well as HSO offering MPC, Patient experience and Customer Success Program free of charge until the 31st of August. Even then after that they are 60% off as a discount to continue.

1. Recall automation switching on / how to configure

2. Recalls that have been missed and how to effectively communicate with those patients

3. Contactless patient arrivals

   1. Filling in forms prior to arriving

   2. Self check in for those who want it

   3. Payment options (communicating it too!) trying to minimize cash transactions

4. Appointment Reminder on and Best Practice

5. Care Manager

6. Communicating with patients to say when they’re opening

   1. Discuss the high standards in Dental

   2. What measures they are taking

      1. PPE

      2. Contactless arrivals

      3. Fill in at home forms

      4. Extra times for cleaning

      5. Online appointments / payment plans