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Open a patient account in the Details window and click the transactions button to open the patient's transactions window.
Click the Write Off button to open the Write Off window:
The Date defaults to Today.
Select a different Provider if necessary.
The amount to be written off defaults to the patient’s total balance, but you can choose to just write off part of an account by editing the figure in the Amount box.
When processing a write off, the Mark Patient Stop Credit Alert check box is automatically enabled. This activates a flashing alert beside the Tool Bar and is also seen on the Edit Appointment window when you make an appointment for the patient. However, if this is not required, remove the tick in the Mark Patient Stop Credit Alert check box before processing the write off.
Either leave the Narration as the default or change it to a better description of why the transaction is being Written Off (this will display in the Patient Transaction Window).
Click OK to process the Write Off and decrease the patient’s balance.
When processing a write off, the Mark Patient Stop Credit Alert check box is automatically enabled. This activates a flashing alert beside the Tool Bar and is also seen on the Edit Appointment window when you make an appointment for the patient. However, if this is not required, remove the tick in the Mark Patient Stop Credit Alert check box before processing the write off.
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