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Check the Windows Scheduler to see if the verifyfiles process is scheduled. Also If it's not in the Windows Scheduler, check to see if they run the process manually (you have a desktop icon for verifyfiles is available) and ensure they are aware that it should be run dailythe process. If there is one, ensure you run it daily. If there isn't a desktop icon, add a new Windows Scheduled Task into the scheduler to run the process out of hours. Ensure it is created with appropriate privileges and with a non-expiring password.
You may need to liaise with the hardware technician/supplier to arrange for a the Windows Scheduled Task to be created.