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Exact 24.16 - 17/04/2024

• Status
  colour Green title NEW FEATURE

  A ‘Forgot Password?' link is now available on the login screen for all EXACT users.

  • Users who have entered an email address into their user record will be emailed a 6-digit code that will allow them to log in to EXACT and change their password.

  • Users who don’t have an email address will be advised to talk to their practice administrator to reset their password, and reminded that they can add an email email address for use next time.

• Status
  colour Red title ISSUE RESOLVED

  NHS England, Wales and Isle of Man: Fix for an issue where patient premium UDAs weren’t being displayed correctly on the Dispute UDA/UOA Amounts screen.

Exact 24.14- 15/04/2024

• Status
  colour Green title NEW FEATURE

  A new ‘Any Appointment by Payor’ condition was added to Patient Searches, which is an extension to the ‘Any Appointment’ condition with an added filter by Payor.

• Status
  colour Green title IMPROVEMENT

  The maximum amount of payment methods displayed in the NHS Earnings Summary report was increased from 10 to 50.

Exact 24.12 - 10/04/2024

• Status
  colour Green title IMPROVEMENT

  Provider wizard improvements:

  • An NHS UDA contract can now be created for non-DCP providers.

  • On the last page of NHS details, a user no longer needs to highlight an already-filled performer number to enable the UDA contract option.

• Status
  colour Green title IMPROVEMENT

  Updated the Any Appointment search condition to allow entering a treatment code using multi-selection.

Exact 24.8 - 04/04/2024

• Status
  colour Green title NEW FEATURE

  A new ‘Failed Appointment Occurrence’ condition was added to Patient Searches, which will allow users to find patients based on how many failed-to-attend appointments they have.

• Status
  colour Green title IMPROVEMENT

  NHS Wales: Additional exemptions for Ortho COTs were added so patients who were exempt at the time of a referral can still have their patient charge waived regardless of the assessment date.

• Status
  colour Green title IMPROVEMENT

  The Services configuration has been tidied up:

  • Advanced charting, stock items and appointment booking services have been moved into their own tabs in the ‘Add/Edit Services’ window.

  • A new Services/Stock Items submenu has been added under the ‘Configure’ menu, with the following options:

    • View Services

    • Add New Service

    • Add New Stock Item

• Status
  colour Red title ISSUE RESOLVED

  Fix for an issue where admin users couldn’t claim ownership of a database using their Cloud Auth credentials.

Exact 24.3 - 26/03/2024

• Status
  colour Green title IMPROVEMENT

  Adjusted the size of the View Email/SMS Templates window to fully show the code and description information for each template.

• Status
  colour Green title UPDATE

  Updated the login screen for v24.

• Status
  colour Red title ISSUE RESOLVED

  Fixed an issue where Copy to Clipboard didn’t save the link to the chart tab appointment. 

• Status
  colour Red title ISSUE RESOLVED

  Fixed an issue where EXACT would crash when running a Patient List search that used advanced tools.

• Status
  colour Red title ISSUE RESOLVED

  NHS England: Fixed an issue where services were reverting to Band 2 after being changed to Urgent.

Exact 13.1075 - 15/03/2024

• Status
  colour Green title NEW FEATURE

  NZ MOH: Added a new option to the payor rules which allows the fee to be limited by the same quadrant. 

• Status
  colour Green title IMPROVEMENT

  If email is not configured but appointment confirmations/cancellations are enabled, EXACT will no longer show ‘email’ as a confirmation/cancellation prompt option or send confirmation/cancellation emails.

• Status
  colour Green title NEW FEATURE

  The ‘Patient RID’ field has been added to the report layout editor.

• Status
  colour Red title ISSUE RESOLVED

  Fix for an issue where SMS appointment confirmations and cancellations wouldn’t send for practices that don't have email configured.

• Status
  colour Red title ISSUE RESOLVED

  Fix for an issue where including a Unicode character in an SMS would reduce the maximum character limit per SMS and result in unexpected additional charges.

Exact 13.1068 - 06/03/2024

• Status
  colour Green title IMPROVEMENT

  SMS that have been flagged as duplicates or sent to invalid numbers will now fail immediately and won’t be re-tried automatically. Failure reasons will now display as a tooltip when hovering over the cell phone icon in the outbox.

• Status
  colour Green title IMPROVEMENT

  Added the invoice number to the default invoice report layout for all countries.

• Status
  colour Red title ISSUE RESOLVED

  Fix for an issue where EXACT would crash when previewing the Xray Audit report multiple times in a row.

Exact 13.1067 - 04/03/2024

• Status
  colour Green title NEW FEATURE

  NHS England: From March,the NHS will roll out a new measure to incentivise dentists to see new patients by granting practices additional UDAs in specific cases. We've made a change to include this additional UDA value, so that practices can accurately determine their confirmed UDAs against their contract targets.

• Status
  colour Green title IMPROVEMENT

  'Appointment Length' was renamed to 'Appointment Book Interval' in provider files and the Add User/Provider wizard to avoid confusion.

Exact 13.1063 - 28/02/2024

• Status
  colour Green title IMPROVEMENT

  Standard Link v2 embedded browsers are now closed when another user unlocks EXACT in order to prevent issues with cloud authentication.

• ​

  Status
  colour Green title IMPROVEMENT

  A new SMS Appointment Confirmation and Cancellation notification was added for admin users upon login to encourage practices that have the prompt turned off to automatically send SMS confirmations and cancellations.

Exact 13.1061 - 26/02/2024

• Status
  colour Green title NEW FEATURE

  A new Security Search window is located in Configure > Security search which can replace the old security window. This window allows authorized users to:

  • Search for a security setting by keyword

  • Easily see who the setting applies to

  • Turn the setting on/off for different security groups in one go

Admin users will also see an ‘Add Group’ button for creating new groups and a trashcan for deleting groups that do not have any associated users.

...

• Status
  colour Green title IMPROVEMENT

  Added the ability to capture contact details when creating a new user or provider, and enabled Cloud Authentication for new users by default.

• Status
  colour Green title IMPROVEMENT

  Added a security option to manage the Cancel Day feature.

• Status
  colour Green title IMPROVEMENT

  Added a new ‘First Visit by Payor’ search condition, which allows the user to search for patients who are using a specific payor for their first appointment.

• Status
  colour Green title IMPROVEMENT

  APAC: EXACT no longer allows users to enter a non-existent address suburb in a patient file. Instead, the ‘View Suburbs’ window will open and allow the user to choose an existing suburb or enter a new one.

• Status
  colour Red title ISSUE RESOLVED

  Fix for an issue where EXACT crashes when trying to select either an email or an SMS template that doesn’t exist.

• Status
  colour Red title ISSUE RESOLVED

  Fix for an issue where users couldn’t delete follow-up appointments in the Recalls tab.

Exact 13.1056 - 19/02/2024

• Status
  colour Green title UPDATE

  Users will now be warned when dragging appointments to the clipboard/hold list on the same day, rather than being told to reset the appointment status first.

• Status
  colour Green title NEW FEATURE

  Added a new Instructions button to the 'View and Edit Patient Search' window. The new window allows a user to add notes that can be referenced when running the search.

• Status
  colour Green title NEW FEATURE

  Added a template previewer for email and SMS templates.

• Status
  colour Green title IMPROVEMENT

  Patient Lists - Improved the treatment field on the conditions window so that users are able to easily see the full list of services/treatments selected.

• Status
  colour Red title ISSUE RESOLVED

  Fix for an issue where therapists were unable to move patients to the chair from the appointment book sidebar.

• Status
  colour Red title ISSUE RESOLVED

  Fix for an issue where some of the chart graphics were missing from the charting tab.

• Status
  colour Red title ISSUE RESOLVED

  Corrected the merged address result as seen in the Details window after merging patient files. Addresses are now merged as a whole entity instead of line by line.

• Status
  colour Red title ISSUE RESOLVED

  Fixes for the following historical bugs related to Stock Item transactions:

  • Stock payments were being deducted from the total owed, making the patient pay less.

  • Stock item invoices would disappear after selecting a family member

  • When a patient is in credit and a stock item is added that makes the patient go into debit, the Payment Amount displays zero dollars.

  • When a discount is added to a Stock item via the fixed discount on the payment screen, the discount never gets allocated.

  • When a patient has an outstanding treatment invoice and buys a stock item, the allocation of the stock payment is incorrect if taken before the treatment money.

  • When backdating a payment and adding a discount, after processing the payment, the discount shows the current date instead of the backdate.

Exact 13.1047 - 07/02/2024

• Status
  colour Red title ISSUE RESOLVED

  NHS Scotland: Filling service descriptions have been updated to match the SDR when displayed in Connect.

Exact 13.1042 - 30/01/2024

• Status
  colour Green title NEW FEATURE

  Added a new patient search condition that allows users to search for patients in an age range.

• Status
  colour Green title IMPROVEMENT

  NHS Wales: Added a new warning that get displayed at TC time if a NHS COT contains any service with an Urgent band and a risk assessment.

• Status
  colour Green title IMPROVEMENT

  NHS Wales: Added a new warning dialog when trying to complete a COT where the total number of teeth is less than the total number of decayed teeth.

Exact 13.1038 - 24/01/2024

• Status
  colour Red title ISSUE RESOLVED

  NHS England, Wales & Isle of Man: Fix for an issue where the UDA value was being miscalculated for band 2 items based on the count of the affected teeth, and tidied up UDA recalculation for band 2 items in general.

Exact 13.1036 - 22/01/2024

• Status
  colour Green title NEW FEATURE

  NHS England, Wales & Isle of Man: A new ‘Dental care professional’ (DCP) field was added to the Provider window so it can be manually selected if necessary.

• Status
  colour Green title NEW FEATURE

  MOH: An email signature will now be included for OHSA, SDS and OHSA ex-circ payors when claiming via email. The signature template can be configured using the Email & SMS Setup wizard.

• Status
  colour Green title NEW FEATURE

  Added a new ‘Treatment by Provider’ condition to Patient Searches, which will allow users to find patients who had treatments completed by the selected provider(s).

• Status
  colour Green title IMPROVEMENT

  Added tooltips to the portal icons on the Arrivals tab so that a user can quickly identify which forms are complete or outstanding by hovering over the icons.

• Status
  colour Green title IMPROVEMENT

  Fixed an issue where changes to a patient's health fund were not being audited when updated via Clinipad.

• Status
  colour Green title IMPROVEMENT

  Clarified and tidied up the text in the 'Confirm and Cancel' tab of the Automatic Appointment Messages window.

• Status
  colour Green title IMPROVEMENT

  BPE stage, grade and stability assessments are now available for all regions.
  Image Added

• Status
  colour Red title ISSUE RESOLVED

  Fix for an issue where users were unable to ‘Copy to Clipboard’ today’s completed family appointments in the appointment book.

• Status
  colour Red title ISSUE RESOLVED

  Fix for an issue where a provider without the permission to modify appointments could not seat a patient.

• Status
  colour Red title ISSUE RESOLVED

  APAC: Fix for an issue where resubmitting a new treatment plan did not copy the existing plan and appointment notes.

Exact 13.1035 - 15/01/2024

• Status
  colour Green title IMPROVEMENT

  All users can now search for patient files and records by record ID. This search option has been added to the “Patient File” toolbar, as well as the “View Patients” and the “Search Patients” windows.

• Status
  colour Green title IMPROVEMENT

  Updated the tooltips for SMS confirmations and cancellations to reference “Configure” and “Automatic Appointment Reminders Menu”.

• Status
  colour Green title IMPROVEMENT

  Added a new “Prescription Items” condition to Patient Searches, which will find patients with any prescribed items matching the given criteria.

• Status
  colour Green title MPROVEMENT

  Stability updates to the Relay service.

• Status
  colour Red title ISSUE RESOLVED

  NHS: Fix for an issue where the correct Appointment Provider was not always displayed on the FP17 forms.

• Status
  colour Red title ISSUE RESOLVED

  Fix for an issue where EXACT could crash when running the “X-Ray Audit Report”.

• Status
  colour Red title ISSUE RESOLVED

  The HICAPS version number is no longer displayed in EXACT, as in some circumstances it can be inaccurate. Users can still check their HICAPS version by going to the HICAPS Connect Client.

• Status
  colour Red title ISSUE RESOLVED

  Fix for an issue where the source patient before a merge operation didn’t retain their family members after the merge.

• Status
  colour Red title ISSUE RESOLVED

  Fix for an issue where “Hide Quick Chart” was showing the Quick chart instead of hiding it.

• Status
  colour Red title ISSUE RESOLVED

  Fix for an issue where EXACT crashed when selecting the “Patient with providers” search to set a Patient Trigger.

Exact 13.1027 - 11/12/2023

• Status
  colour Green title NEW FEATURE

  The Live Chat sidebar has been made modeless so that it can be moved around, resized and float on top of all other EXACT windows, in order to allow a user to continue chatting with support as they get help.

• Status
  colour Green title NEW FEATURE

  Added a new ‘Invoiced Items’ query to Patient Searches, which will find invoiced items, including stock items.

• Status
  colour Green title IMPROVEMENT

  Users can now only edit a past phone Contact record if they have the ‘Edit Contact’ security enabled.

• Status
  colour Red title ISSUE RESOLVED

  Fix for an issue where a single patient could unnecessarily be prompted with the update family members window after changing their family name.

• Status
  colour Red title ISSUE RESOLVED

  Fix for an issue where new services were not being added to the Quick Chart correctly.

• Status
  colour Red title ISSUE RESOLVED

  A redundant dial button was removed from the ‘Call Patient’ window.

• Status
  colour Red title ISSUE RESOLVED

  Fix for an issue where ‘Call this patient' notes were not being saved in the patient’s Contact tab correctly if they were subsequently added after the note was first created.

• Status
  colour Red title ISSUE RESOLVED

  Fix for a security loophole where the 'All' service category on the Quick Chart configuration window was incorrectly being shown to users that had the ‘Show All Service Category’ security disabled.

Exact 13.1023 - 5/12/2023

• Status
  colour Green title IMPROVEMENT

  MoH: Incomplete SDS treatments can now be TCed.

• Status
  colour Green title IMPROVEMENT

  Improvements to patient merge function:

  • The destination head of the family is now always retained

  • Improved the accuracy of family member audit records after a patient merge

• Status
  colour Green title IMPROVEMENT

  Changed the Set Patient Triggers button in the patient file configuration window to launch the new Patient List Searches window.

• Status
  colour Green title NEW FEATURE

  Added a new user welcome screen to provide a helpful guide for users accessing EXACT for the first time.

Exact 13.1017 - 29/11/2023

• Status
  colour Green title IMPROVEMENT

  Updated a number of areas where a patient query template is selectable to launch a modified version of the new Patient List Searches window.

• Status
  colour Green title IMPROVEMENT

  Combined the Automatic Appointment Follow Ups wizard with the Automatic Appointment Reminders wizard, and redesigned the Automatic Appointment Reminders wizard as a single window with tabs.

Exact 13.1016 - 27/11/2023

• Status
  colour Green title IMPROVEMENT

  MOH: Incomplete OHSA treatments can now be TCed.

• Status
  colour Green title IMPROVEMENT

  NHS Scotland: Codes G001, G002, G003, G007, G008 and G009 have now been split into separate upper and lower jaw codes in claim XML.

• Status
  colour Green title NEW FEATURE

  AUS: Added auditing for changes to patient Healthcare ID, Health Fund, Patient ID, Medicare IRN and Medicare card number.

• Status
  colour Green title IMPROVEMENT

  Tidied up the usage of ‘Patient List' wording in preference to 'Contact List’ text in various parts of EXACT.

• Status
  colour Green title IMPROVEMENT

  Public holidays can now be configured via the appointment book setup wizard, in addition to the Practice Settings window.

• Status
  colour Green title IMPROVEMENT

  Extended family information auditing to record when the head of family is changed, when a family member is removed and when a family member is transferred from one family to another.

• Status
  colour Green title IMPROVEMENT

  Merging duplicate patient files via the Online Appointments tab now renders the source patient file inactive instead of deleting it. A popup note is added to both patients recording that that they were merged, in case any remaining image links need to be retrieved.

• Status
  colour Green title IMPROVEMENT

  The patient Record ID number is now visible to all EXACT users that have permission to view patient files. It can be used as an alternative numeric ID for patients. A merge field has also been created so this ID can be used in correspondence with third parties.

• Status
  colour Red title ISSUE RESOLVED

  Fix for an issue where right-clicking and dragging on the appointment book resulted in an incorrect appointment length.

• Status
  colour Red title ISSUE RESOLVED

  When merging patients there was an incorrect check that prevented appointments being merged if the patient had a 'do not book' flag set. Appointments will now be merged so that reception can be aware of bookings that were made on the source patient.

• Status
  colour Red title ISSUE RESOLVED

  Fixed two issues with EasyPost recall automation:

  • EasyPost recalls could incorrectly cause a subsequent contact method to be sent where one was available. This issue affected configurations where the EasyPost was not the last method to be tried.

  • Family EasyPost recalls could be sent to multiple family members if they were due in the same recall period. A single EasyPost can now be sent to all family members due for recall in the same month.

Exact 13.1010 - 15/11/2023

• Status
  colour Green title NEW FEATURE

  AUS: The Department of Veterans' Affairs (DVA) was added to the automatic fee download process. Also, the Download button was added to the DVA fee schedule window to allow for the manual downloading of DVA fee files, should this be necessary.

• Status
  colour Green title IMPROVEMENT

  The ‘Patient Query Templates’ option in the Configure menu is now hidden by default, as it is rarely used.

• Status
  colour Green title IMPROVEMENT

  EXACT now prompts to update family members' addresses & phone numbers if either one of these patient details have been updated via Clinipad.

• Status
  colour Green title IMPROVEMENT

  NZ MoH: The yellow ‘Prior Approval’ icon in a treatment plan's header will now turn green if an approval number has been added to the treatment plan.

• Status
  colour Red title ISSUE RESOLVED

  Fix for a security loophole that allowed users without the 'Add, Edit or Delete Past Appointments' or 'Add, Edit or Delete Future Appointments' to drag past or future appointments respectively into the Follow Up tab.

• Status
  colour Red title ISSUE RESOLVED

  NHS Scotland: A warning advising that some services require a minimum 1 day period before the COT can be completed was removed, as this warning is not currently being applied to the correct services.

Exact 13.1008 - 13/11/2023

• Status
  colour Green title NEW FEATURE

  AUS: The following new payor types are now available:

  • DVA

  • DVA Prosthetist

  • DVA Specialist

  • TAC

  • TAC Specialist

  • OHFFSS

  • WorkCover

• Status
  colour Green title NEW FEATURE

  AUS: Medicare (Child Dental Benefits Schedule) was added to the automatic fee download process. The Download button was also added to the Medicare (CDBS) fee schedule window to allow for the manual downloading of Medicare (CDBS) fee files, should this be necessary.

• Status
  colour Red title ISSUE RESOLVED

  Fix for a security loophole that allowed users without 'Add, Edit or Delete Future Appointments' enabled to cut future appointments from the Online Appointments, Arrivals and Follow Up tabs to the clipboard if the user was viewing a past date in the appointment book.

• Status
  colour Red title ISSUE RESOLVED

  When viewing appointments in a patient's Recalls tab, users without the 'Add, Edit or Delete Future Appointments' security enabled will no longer be able to cancel or delete appointments that are booked for today or a future date.

Exact 13.1003 - 08/11/2023

• Status
  colour Green title IMPROVEMENT

  Auditing was added to the patient merge function.

• Status
  colour Green title IMPROVEMENT

  When changing a family member's home address or home phone number, the ‘Update All Family Members’ prompt now shows a list of all the family members that will be affected by the change, in order to help safeguard patient data and prevent privacy breaches.

• Status
  colour Green title IMPROVEMENT

  Checkboxes were added to the ‘Automatic Appointment Reminder’ wizard to control whether an email or SMS option is displayed in the appointment confirmation or the cancellation prompts.

• Status
  colour Green title IMPROVEMENT

  Practices installing a new Standard Link button or adding a new workstation that needs the button will now be prompted choose a path to the product’s executable when they first try to use it. Previously they would need to file without help from support.

• Status
  colour Red title ISSUE RESOLVED

  Fix for an issue with the right-click on ‘Create next appointment’ option in the appointment book that was causing the dentist’s time grid to incorrectly auto-fill when the coordinated duties feature was enabled.

• Status
  colour Red title ISSUE RESOLVED

  Fix for an issue that was causing the Quick Service length to be ignored when right-clicking on the appointment book to book an appointment.

• Status
  colour Red title ISSUE RESOLVED

  NHS Scotland: Fix for an issue where adding Auto Notes to a COT would incorrectly pop up a warning advising that the COT contains invalid services.

• Status
  colour Red title ISSUE RESOLVED

  Dragging an appointment with a status other than booked will no longer display the ‘Cut to Clipboard’ option in either the context menu or the ‘Edit Appointment’ window.

Exact 13.999 - 03/11/2023

• Status
  colour Green title IMPROVEMENT

  The width of the Description column in the ‘Patient List Searches’ window was increased and the window was modified so that double-clicking on a listed search runs the query.

• Status
  colour Yellow title PERFORMANCE

  Turned on database index read ahead to improve performance on large data requests.

• Status
  colour Yellow title PERFORMANCE

  Turned on fast read for Examine Pro image data.

• Status
  colour Yellow title SECURITY

  Enabled users to turn on cloud authentication. This can be configured on the user setting screen, and once enabled will require a new password to be created.

• Status
  colour Green title NEW FEATURE

  NZ MoH: Added ACC to the automatic fee download process. Also added the Download button to the ‘ACC Fee Schedule’ window to allow for the manual downloading of ACC fee files, should this be necessary.

• Status
  colour Green title IMPROVEMENT

  Added a timestamp to the filename generated when exporting Delete Aged Data to ensure that exported files don't overwrite any previously exported files created on the same day. Additionally, the EXACT Exported Reports folder will automatically be created when exporting Delete Aged Data if the folder is missing.

• Status
  colour Green title IMPROVEMENT

  If a practice has the Clinipad module registered, new users created using the ‘Add Provider/User’ wizard will now have the Consent and Estimates tabs added to their chart activity tabs. Similarly, when Clinipad is registered, the two tabs will be added to the chart activity tabs of all active users.

• Status
  colour Red title ISSUE RESOLVED

  Fix for an issue where EXACT would freeze when viewing patient files from Recall Manager.

• Status
  colour Red title ISSUE RESOLVED

  Addition of auditing to the inactivation of patients via ‘Search and Change’.

• Status
  colour Red title ISSUE RESOLVED

  Fix for an issue with sending email and SMS messages that affected practices with low performance machines and a large number of old messages in the outbox.

• Status
  colour Red title ISSUE RESOLVED

  Fix for an issue where passwords containing spaces could not be used when configuring the email service.

Exact 13.992 - 25/10/2023

• Status
  colour Green title NEW FEATURE

  NHS England, Wales and Isle of Man: Added an Advanced Perio RSD service that can be charted per COT rather than per tooth. It was previously required to be tooth specific for sextant data to be correctly captured.
  Also additionally show an Advanced Perio RSD section on the TC window in order to allow sending the number of sextants involved in the treatment, irrespective of how Advanced Perio RSD services are charted.

• Status
  colour Green title IMPROVEMENT

  Renamed the UDA/UOA reports for clarity.

• Status
  colour Green title IMPROVEMENT

  Made several improvements to the patient merge function, including adding a new confirmation window when merging patient files. The following patient information is now included in the merge:

  • treatment consent forms

  • emergency contact details

  • 'first visit' appointments

• Status
  colour Green title new Feature

  Added an audit trail for changing patient home and work post codes.

• Status
  colour Green title UPDATE

  NHS Scotland: Updated the recall services, which will be effective from 1 November 2023. If a practice's configured recall types include any of the services below, then the following new services will be added to the list:

  • if EXAM O FU or EXT EXAM O or EXT EXAM or DOMIEXAM18 exists, then EXAM EXTENSIVE and EXAM REVIEW will be added

  • if S/P exists, then EPA+TX INC CS will be added

• Status
  colour Green title IMPROVEMENT

  Updated all HICAPS terminal error messages to direct users to this help article instead of calling support.

• Status
  colour Green title IMPROVEMENT

  New users created using the Add Provider/User wizard will now have the Images tab added to their chart activity tabs if the practice has the EXAMINE Pro is registered. Similarly, the Images tab will be added to the chart activity tabs of all active users when EXAMINE Pro is registered.

• Status
  colour Green title IMPROVEMENT

  Added an option to export a CSV file with a list of deleted patients as part of the Delete Aged Data process.

• Status
  colour Red title ISSUE RESOLVED

  Fixed a corner case issue in the appointment book where users were able to create future appointments without appropriate security rights.

• Status
  colour Red title ISSUE RESOLVED

  EXACT will now show a recall audit when the ‘Prevent Appointment booking’ option is chosen in the Recalls tab and a user chooses to set the patient as ‘Do Not Recall’.

• ​

  Status
  colour Red title PATCH

  Reduced the default number of email and SMS retry attempts from 30 to 3, in order to address an issue some practices are experiencing with sending email and SMS messages.

Exact 13.982 - 16/10/2023

• Status
  colour Green title UPDATE

  The OHSA enrolment form was updated to the latest version.

• Status
  colour Green title IMPROVEMENT

  The online booking email templates were updated with new descriptions and logo placeholders. A new appointment reminder template (PORTALREMINDER2LOGO) was also added to advise patients that they can fill out their portal forms online before their appointment.

• Status
  colour Green title IMPROVEMENT

  NHS Isle of Man: Region-specific queries were added to the suggested searches in Patient Lists.

• Status
  colour Green title IMPROVEMENT

  The list of standard online booking reasons was trimmed and the following have been retained:

  • Examination/Full Checkup

  • Oral Hygiene Visit

• Status
  colour Green title IMPROVEMENT

  The Information About Patient List window was expanded to include the following data:

  • The list name

  • The number of patients returned by the search criteria

  • The search conditions that generated the list

  • The option to book an appointment for the patients in the list

• Status
  colour Green title NEW FEATURE

  There is now a simplified the way to add treatment codes to patient searches. In addition to manually typing out treatment codes, you can now click the Treatment Codes button and search for and select the desired codes from the new Select Services window.

• Fix for an issue where EXACT would crash upon login if the workstation had no license and all other licenses are in active use.

• Fix for an issue where EXACT would display an error message when attempting to log in on a workstation if the country version was missing from the registry.

• Fix for an issue with the server installer where some sites were prevented from upgrading. The installer now uses a temp path in ProgramData\SOEI\temp instead of Windows\TEMP and extra logging has been added when retrieving the install path from the registry.

• Fix for an issue where education slides were missing on the server.

• Fix for an issue that was preventing comments from being saved when editing a receipt.

• Fix for an issue where the automatic appointment confirmation or cancellation prompt would appear even though the necessary email & SMS templates were not set.

Exact 13.978 - 06/10/2023

• Status
  colour Green title NEW FEATURE

  Added a new Oral Health Survey report, which lists all the Yes answers between a given date range for one or more providers and reports on whether they were discussed with the patient. Practice owners / managers can see whether the needs that their patients expressed are being followed up without having to trawl through individual records.

• Status
  colour Green title NEW FEATURE

  Increased EXACT’s patient demographic auditing capabilities by including auditing on any patient information changes made via patient experience and online booking.

• Status
  colour Green title IMPROVEMENT

  NZ: Reconfigured the filling and fissure sealant sections of the OHSA Individual Treatment Report to allow for more treatment to be displayed within them, as intended. Overflow filling and fissure sealant treatments will be listed in the Additional Services section, as normal.

• Fix for an issue with Patient Searches where EXACT wasn’t always retaining newly altered prompt information if the search conditions were changed while previewing the list result and then the search was cancelled.

• Fix for an issue where multiple databases with the same practice ID on a practice server caused SMS to have problems determining the sender.

Exact 13.970 - 27/09/2023

• Fix for an issue where Short Notice List was not allowing automated short notice SMS to be sent out.

• Removed a faulty check which would sometimes prevent the use of cloud connected features such as terminal payments.

Exact 13.968 - 27/09/2023

• Status
  colour Green title IMPROVEMENT

  NHS Scotland: Added extra C services to the NHSCODETYPE table in preparation for 1st Nov fee updates. Some of these service types require materials to be filled in when the Course of Treatment is made.

  • C012 & C013 - filling (tooth, surface & material) services

  • C014 & C015 are tooth only services

• Status
  colour Red title ISSUE RESOLVED

  NHS NI: Fixed an issue where treatments were not displaying in section 7a of the HS45 form.

• Status
  colour Red title ISSUE RESOLVED

  Fixed an issue where moving an appointment when automatic email confirmation is enabled would create misleading entries in the Contacts tab.

Exact 13.963 - 19/09/2023

• Status
  colour Green title NEW FEATURE

  Appointment cancellations can now be sent via SMS.

• Status
  colour Green title IMPROVEMENT

  Added a new Payor(s) search condition to patient lists. The Edit Selection window allows the user to choose one or more payors for a single search.

• Status
  colour Green title IMPROVEMENT

  NZ: Added a new School search condition to patient lists, which allows the user to choose a school from EXACT's current list. The new condition effectively replaces the existing “Letter in ‘school’ matching” condition.

• Status
  colour Green title IMPROVEMENT

  NZ: EXACT now supports the updated June 2023 OHSA Ex. Circ. payor forms. The High Caries Treatment Planning Summary Report now has an additional checkbox for 'other' sex, and displays the agreement holder's name in the agreement holder's signature field and the date of the claim in the date field.

• Status
  colour Green title IMPROVEMENT

  NZ: EXACT now supports the updated June 2023 SDS payor forms. The Individual Treatment Report now has an additional checkbox for 'other' sex, and the Claim Summary Form now displays the agreement holder's name in the agreement holder's signature field and the date of the claim in the date field.

• Status
  colour Red title Issue resolved

  APAC: Fixed an issue where the Henry Schein button incorrectly pointed to the UK website instead of the AUS or NZ websites for APAC practices.

• Status
  colour Red title Issue resolved

  Fixed an issue where family members could not be removed when booking a family appointment if the family appointment window was opened from the single appointment window.

Exact 13.958 - 12/09/2023

• Status
  colour Green title IMPROVEMENT

  Added a new Provider(s) search condition to patient lists. The Edit Selection window allows the user to choose one or more providers for a single search.

• Status
  colour Green title NEW FEATURE

  Added a new ‘Receipt Editing’ security setting under Transactions, which is disabled by default. When enabled, users can alter a receipt's provider and payment method. If the ‘Correct a receipt’ setting is also enabled, users can correct the receipt amount directly from the Show Allocations window and a receipt correction with the difference will appear in the transactions window.

  The receipt must meet the following requirements:

  • the receipt must be dated today​

  • the receipt cannot be from a payor, such as the NHS​

  • the receipt must not have been created by an online method, such as HICAPS or Connect

  • the receipt must not have been included in a payment bundle​

Exact 13.956 - 05/09/2023

• Status
  colour Green title IMPROVEMENT

  Added 2 new tooth positions to payor fee schedule rules: ‘upper premolar’ and ‘lower premolar’.

• Status
  colour Green title new Feature

  Appointment confirmations can now be sent via SMS.

• Status
  colour Green title new Feature

  NZ: Extended email claiming to include OHSA ex circ & SDS payors.

• Status
  colour Green title new Feature

  Enabled Live Chat for the APAC region. Live Chat replaces the Help and Portal buttons in the workspace toolbar, and can also be accessed from the Help menu.

• Status
  colour Green title IMPROVEMENT

  Contact documents are now sorted by date in descending order when displayed in the email attachment picker.

• Fix for an issue that was preventing Triton from updating or activating product licenses.

• Fix for an issue where workstation update poller was sometimes being removed from Windows services if the installer failed during a workstation update, causing the next workstation update to fail.

• NZ: Fix for an issue where OHSA Individual Treatment report was printing blank forms for large claims.

Exact 13.949 - 30/08/2023

• Status
  colour Green title IMPROVEMENT

  Updated the APAC help file links to point to the Zendesk Help Centre.

• Addressed an issue that was causing an error to pop up when Image Viewer failed to start.

• Fixed an issue where instant messages were being blocked by the Tasks window if this was left open after login.

Exact 13.945 - 23/08/2023

• Status
  colour Green title IMPROVEMENT

  The claiming ‘from date’ field is now blank for all countries when processing a claim, in order to help minimize the chances of missing past claims.

• Status
  colour Green title NEW FEATURE

  Added regional eLearning links to make it easier for users to access self-education resources. The links are available from the Help menu, the workspace toolbar and the Live Chat window.
  Image Added

• Status
  colour Green title NEW FEATURE

  Added auditing for patient information changes made via Clinipad.

• Status
  colour Green title IMPROVEMENT

  NZ: Update the OHSA Prior Approval Form:

  • Added the practitioner name to the practitioner's signature field and today's date to the date field

  • If an RCT5 treatment has been charted for OHSA or SDS, this is now displayed on the form

  • FIL2, RAD3 and EXT2 treatments have been removed from the form

• Status
  colour Green title NEW FEATURE

  NHS England: EXACT is now sending incomplete treatment (dataset categories) with incomplete claims. We have added a new check at TC time for incomplete COTs, which asks the user to select the incomplete services they want to claim for. Only services with dataset categories are displayed in this list.

• Status
  colour Green title IMPROVEMENT

  The Suggested Searches tab is now the default tab when opening the Create New List window.

• Status
  colour Red title ISSUE RESOLVED

  Fixed an issue where attempting to access the Patient Portal via the Jump to Portal button would result in an error and subsequently crash EXACT.

Exact 13.940 - 16/08/2023

• Status
  colour Green title IMPROVEMENT

  NZ: Updated the OHSA payor forms. The Individual Treatment Report now has an additional checkbox for 'other' sex and the OHSA Claim Summary Form now displays the agreement holder's name in the agreement holder's signature field and the date of the claim in the date field.

Exact 13.938 - 14/08/2023

• Status
  colour Green title IMPROVEMENT

  Made further improvements around email logging to address rare cases where logging the failure to save the path of an email attachment could cause the email service to crash.

• Status
  colour Green title IMPROVEMENT

  PM2 now preserves the original file format when importing a document as a template, so DOCX templates no longer open in compatibility mode. ​Additionally, PM2 now allows access to the form controls section in the Developer tab. Older documents that always open in compatibility mode, such as the templates that ship with EXACT, offer access to a limited range of form controls. ​

  • Note: The Developer tab cannot be enabled from within PM2. It must be configured in a regular Word instance via Options > Customize Ribbon.

• Status
  colour Green title NEW FEATURE

  We have introduced a new feature that allows users to quickly identify if the patient search they are using will return the desired results. When a user first opens the Build New Search window, the Find Patients button will be replaced with a Preview Results button instead. When selecting Preview Results, EXACT will run the query and display the first 20 patients that meet the criteria. The query will only be saved when the user clicks either Save & Close, or Find Patients.

• Status
  colour Green title NEW FEATURE

  NZ: The Ministry of Health are now supporting claiming via email. To facilitate this, we’ve added a Claim & Send Email button to the OHSA payor window, which will generate the required email with claim attachments required by the MOH. The claim email will contain PDF files for the individual treatment report and the claim summary. If claims require approvals, and the approval documents are attached to the treatment plan, the claim email will additionally include an Approval PDF.

  • SDS and High Caries email claiming will also be made available in the near future.

• NHS Scotland: Fix for an issue with Clinipad GP17PR forms where the beneficiary first name would sometimes fail to be saved in EXACT.

Exact 13.933 - 08/08/2023

• Status
  colour Green title IMPROVEMENT

  Users will no longer receive new task notifications for tasks that are due later than today.

• Status
  colour Green title NEW FEATURE

  We have streamlined and simplified the workstation relicensing process. The Unlicensed Computer window, which pops up when a user tries to log in on an unlicensed machine when the practice has no unassigned licences available, has been redesigned and a new 'transfer a license' option has been added to it. This new option contains a list of currently licensed machines with the date they were last used; machines that have an EXACT instance running on them are excluded from the list. ​Using this new feature delicenses the selected machine, transfers the licence to the new machine, and then allows the user to log in to their newly-licensed machine. Unlike Licence Manager, which continues to be restricted to admins, use of this new feature is unrestricted.
  Image Added

• Status
  colour Green title IMPROVEMENT

  NZ: User-uploaded MOH approval documents are now automatically converted to PDF.

• Status
  colour Green title NEW FEATURE

  Added 5 new SMS templates:

  • Online Booking Confirmation

  • Online Booking Recall

  • Online Booking Planned Treatment

  • SMS Appointment Confirmation

  • SMS Appointment Cancellation

• Status
  colour Green title IMPROVEMENT

  Added auditing for changes to a patient’s hygienist, paying patient, adding and removing family members and un/ticking the Head of Family box.

• Status
  colour Green title IMPROVEMENT

  Tidied up the usage of ‘Patient List' wording in preference to 'Contact List’ text in the appointment book.

• Status
  colour Green title IMPROVEMENT

  Added a warning to the Add User/Provider Wizard when an existing user is not selected as a template when creating a new user.

• Fix for multiple issues with Email Service logging that were causing intermittent crashes.

• Fix for an issue where the length of an appointment could change when it was copied to the clipboard and moved to a different slot in the appointment book.

• Reverted the CefSharp framework version update introduced in v13.912 as it was causing EXACT to crash on machines running Windows server 2012.

• Fix for an issue where users who had cloud authentication enabled were unable to use Live Chat.

• Fix for an issue where image thumbnails would not load in the sidebar when first launching Presentation Manager 2.

• ??󠁧󠁢󠁥󠁮󠁧󠁿🇮🇲 NHS England and Isle of Man: Fix for an issue where endodontic treatment was not being included in NHS claims correctly, for practices that had a PDS Custom payor created prior to their NHS payor in their database.

• Removed a test in the installer which might have prevented the workstation icon from being updated.

• NZ: Fix for an issue where the approval prompt was appearing at TC time when no approval was required.

Exact 13.910 - 10/07/2023

• Status
  colour Green title IMPROVEMENT

  Changes to the following patient information are now audited:

  • Mobile Phone

  • Home Phone

  • Work Phone

  • Email Addresses

  • Alternative Phone

  • Work Contact

  • Alternative Contact

• Status
  colour Green title NEW FEATURE

  NZ: The Ministry of Health are now supporting claiming via email and (eventually) electronic claiming. To facilitate this, we’ve added a new context menu item to treatment plans that have an OHSA, OHSA ex. circ or SDS payor type. The new feature allows practices to attach a prior approval to a treatment plan so that it can be sent alongside a claim. Right-clicking on a treatment plan header and selecting the new ‘Attach Approval Document' option launches a dialogue box that allows the user to enter an approval number and attach an approval document (both are optional).
  Image Added

• Fix for an issue where if an appointment book contained a blank provider it could cause the appointment book to turn black if the user/provider wizard was launched and then subsequently cancelled.

Exact 13.907 - 05/07/2023

• Emails with a signature but no template now default to using the HTML format.

Exact 13.906 - 03/07/2023

• Fix for an issue where some x-ray images were showing the incorrect date in Presentation Manager 2.

Exact 13.904 - 28/06/2023

• Status
  colour Green title NEW FEATURE

  NZ: Ministry of Health fee files are now downloaded automatically.

• Status
  colour Green title IMPROVEMENT

  Added a search function to the Patient List Searches window.

• AUS: Reverted the change made in v13.896 that disallowed the deletion of all HICAPS payment adjustments. Users are once again able to delete HICAPS adjustments.

• Addressed an issue where the desktop shortcut would sometimes be missing or still showing the 'update in progress' icon after an upgrade, by streamlining the installation process. Users are now able to launch EXACT while a workstation upgrade is in progress, so we have removed the 'update in progress' icon to avoid causing confusion.

• Fix for an issue where the Task Manager workspace icon counter was not showing the correct number of outstanding tasks for some users.

• ​Some characters that have been found to cause problems are no longer allowed. Users are no longer able to register a new practice name on the practice registration screen if the name contains any of the following invalid characters: ' / \

• Fix for an issue where appointment book holiday blocks were not being respected when creating a new provider.

• Fix for an issue where moving a custom-named appointment to a new position within a COT/TP caused its name, and the names of any custom-named appointments below it, to change.

Exact 13.897 - 19/06/2023

• Status
  colour Green title NEW FEATURE

  NZ: Added the ‘Download Fees' button to the OHSA, SDS and OHSA Ex. Circ 'Fee Schedule’ window. The download will fetch and import fees for all active OHSA, OHSA Ex Circ and SDS payors, regardless of the payor the download is activated for.

  New fees for the 1st July 2023 will be announced when they are available for download.

• Status
  colour Green title IMPROVEMENT

  The delete button is now disabled when a HICAPS adjustment is selected in the Transactions window.

• Fix for an issue in Patient List Searches where trying to enable the ‘prompt for entries’ option for a dentist in a saved search that included more than one dentist would cause an error.

• ​Fix for an issue where adding brackets to search conditions using Advanced Tools in Patients Lists would remove existing parameters.

• Fix for an issue where incorrectly generated names were being assigned to reports, invoices and statements when these were created as email attachments.

• ​Fix for an issue where EXACT would open the incorrect database if a user changed the selected database option multiple times on the login screen

Exact 13.893 - 13/06/2023

• Status
  colour Green title NEW FEATURE

  Added an online Suggested Searches tab to the Patient List Searches window to make creating patient lists faster and more convenient.

• Status
  colour Green title IMPROVEMENT

  Further improvements to Task Manager based on customer feedback:

  • Reverted changes made in v13.860 that caused the Task Manager window to pop up on login if the user had any incomplete future tasks, and the workspace icon counter to count all incomplete tasks. The Task Manager window now only pops up on login if the user has tasks that are overdue or due today, and the icon counter only counts incomplete tasks that are overdue or due today.

  • The 'To Do' tab is now reserved for tasks that are overdue or due today; tasks that are due tomorrow or later have been separated out into a new 'Future Tasks' tab. Additionally, the 'Show Completed' checkbox has been removed and all completed tasks have been moved into a new 'Completed Tasks' tab.​

  • Tasks that are assigned to more than 2 users now show a hyperlink that can be hovered over or clicked on to display a complete list of task assignees.

  • When opened the Task Manager only shows the 100 most recent tasks in any list. If you have more tasks that you want to see you can tick the Show All option to load the rest. Depending on the number of tasks this may take some time.

    Image Added

Exact 13.886 - 06/06/2023

• Status
  colour Green title IMPROVEMENT

  NHS: When adding a new NHS provider using the Add Provider Wizard, EXACT will launch the ‘Edit NHS Contract Number’ window for each active and future contract, making it easier to add NHS providers to all relevant contracts in one step.

• Status
  colour Green title NEW FEATURE

  A filter option was added to the Tasks window to allow administrators to view and complete tasks for other (active) users. Non-administrators can be granted permission to use this feature by enabling the ‘See other user’s tasks' security setting under Administration > Tasks.

• Status
  colour Green title IMPROVEMENT

  Tidied up the usage of ‘Patient List' wording in preference to 'Contact List’ text.

Exact 13.880 - 29/05/2023

• Status
  colour Green title IMPROVEMENT

  Quick Notes can now be used to add details when creating and editing tasks.

• Status
  colour Green title IMPROVEMENT

  Made two improvements to Tasks:

  • Added a ‘High priority’ option to the task creation window, which marks important tasks with a red star so that these tasks are more immediately visible in the task list.

  • Added an option to the task creation window that allows users to request a notification when the task has been completed.

• Status
  colour Green title IMPROVEMENT

  Added a new ‘New Task’ button to the Tasks window.

• ??󠁧󠁢󠁥󠁮󠁧󠁿🏴󠁧󠁢󠁷󠁬󠁳󠁿🇮🇲 NHS England, Wales and Isle of Man: Fixed an issue where a schedule import, if unexpectedly interrupted mid process and suffered partial deletion during this interruption, could cause a duplication of UDA values on re-importing the failed file. Telemetry was also added to record when this fix is initiated to ensure we could check on sites who had suffered this issue and ensure they had recovered correctly.

• Fix for an issue where adding a report to favourites would also automatically print it.

• NHS: Fix for an issue where attempting to manually download fees would fail on workstations.

Exact 13.874 - 22/05/2023

• Status
  colour Green title IMPROVEMENT

  Added a message warning the user of a duplicate Alt. Reference when entering a reference that is already in use by another patient.

• Status
  colour Green title IMPROVEMENT

  Expanded the ‘Ana. Pref’ field name to ‘Anaesthetic Preference’ in the Medical tab as the abbreviation can be confusing to users.

• Status
  colour Green title IMPROVEMENT

  When adding a new provider, EXACT will try to ensure they are added to an appointment book by default. It will either select the only available book or if the practice has multiple appointment books, all books titled ‘Appointments’, ‘Appointment Book’ or ‘Appts’ will be ticked by default. The user can untick any options they wish.

• Status
  colour Green title IMPROVEMENT

  Attempting to copy a user’s profile if no profile has been chosen will now pop up a message advising the user to select an existing user’s profile.

Exact 13.871 - 15/05/2023

• Status
  colour Green title IMPROVEMENT

  Payment plan clinical costs are now excluded from the List Invoices window and report.

• Status
  colour Green title NEW FEATURE

  Added a new option to Tasks that will automatically mark a task as complete for all assignees when just one of the assignees completes the task.

• Status
  colour Green title IMPROVEMENT

  For SDS, OHSA or OHSA Ex. Circ. treatment plans, the fee will now be calculated using the completion date of the service (instead of the earliest planned date of the TP). If the service is not completed, the planned date will be used.
  This will remove the need for practices to claim TP’s as non-completion prior to a fee update (1st July).

• Status
  colour Green title IMPROVEMENT

  When adding or editing services, the DMF Category option ‘None’ is now preselected when it is the only available option.

• Status
  colour Green title IMPROVEMENT

  The Cancel Day feature now pops up a 'Feature Unavailable' message if SMS is not configured.

• Status
  colour Green title IMPROVEMENT

  Added 4 extra columns to the Patient List Searches and the Build New Search windows: Creation Date, Search Name, Category and Created By. Additionally, saved searches can now be sorted by column.

• Fix for an issue where EXACT would crash upon launching for some sites.

• Fix for an issue with Apollo registration that was causing high CPU usage and poor machine performance every 3 hours for practices with a large database.

• The Cut and Copy buttons are now always displayed in the Edit Appointment window for both family and single appointments.

Exact 13.863 - 05/05/2023

• Status
  colour Green title IMPROVEMENT

  Patient Title can now be chosen as a patient file mandatory field when adding or editing patient records.

• Status
  colour Green title NEW FEATURE

  3 new online booking email templates have been added to the available options. There is one for booking planned treatment appointments, one for booking recall appointments, and one for appointment confirmations.

• Status
  colour Green title IMPROVEMENT

  Made several improvements to Tasks:

  • The ‘Tasks’ workspace toolbar icon now shows all incomplete tasks, regardless of when they are due.

  • The ‘Tasks’ window will pop up on login if there are any incomplete tasks for the logged in user.

  • Assigned tasks now pop up individually as they are created, if created by another user.

• Status
  colour Green title IMPROVEMENT

  Adjusted the security setting controlling the ‘Open List’ button so that the button is now visible to all users who can view the ‘Patient Lists’ window.

• Status
  colour Green title IMPROVEMENT

  Added the ability to select multiple queries in the ‘Patient List Searches’ window, allowing users to import, export, delete and create new searches from multiple saved queries.

• Status
  colour Green title IMPROVEMENT

  Made security lockouts mandatory for all EXACT users, with a default lockout time of 300 minutes. This change addresses the need for cloud auth tokens to be refreshed as the token is refreshed upon login from the lock screen.

• Status
  colour Green title IMPROVEMENT

  Patients Lists: Improved the ‘Details’ button workflow on the new Patient List Searches window. Users can now run patient lists directly from this window, reducing the number of clicks required to create a patient list.

• Status
  colour Green title IMPROVEMENT

  The title bar now shows "EXACT Professional/Evolution on Server" if a workstation is running directly from the server whilst the install is completing.

• Status
  colour Green title IMPROVEMENT

  ‘Import' and 'Export' Contact list buttons are now only accessible by Admin users in the 'Configure > Patient Query Templates’ window.

• Status
  colour Green title IMPROVEMENT

  Modified behaviour of tasks that are due upon user login so that only the task window is displayed instead of individual due tasks. This will allow users to close all tasks at once.

• Status
  colour Green title IMPROVEMENT

  A new Clinipad version has been released that contains PHP and Apache updates.

• Fix for an issue introduced in version 13.844 where the Service Health Monitor, the Remote Support Launcher and The Magic Toolbox could not be launched.

• Fix for an issue where the ‘Tasks’ window was displaying the oldest, instead of the most recent tasks.

• Restored backwards compatibility for the workstation update poller with the scheduler, which allows any version of the poller to upgrade to the latest versions of Exact.

Exact 13.846 - 17/04/2023

• Status
  colour Green title NEW FEATURE

  Replaced the existing Patient List search query window with a streamlined and more intuitive version.

• Status
  colour Green title IMPROVEMENT

  The NHS Triage feature is now hidden, as the NHS no longer requires this data.

  • The Triage button is no longer displayed in the Arrivals tab and the List Appointments window.

  • The Triage service remains visible in the service list, but it can no longer be added to COTs.

  • Old triage forms can still be viewed in the TC Triage tab.

• Status
  colour Green title IMPROVEMENT

  ??󠁧󠁢󠁥󠁮󠁧󠁿🏴󠁧󠁢󠁷󠁬󠁳󠁿🇮🇲 NHS England, Wales, Isle of Man: Removed the AGP (Aerosol Generating Procedure) section from the TC window as the NHS no longer requires this data.

• Fix for an issue where EXACT would crash when the scheduler tried to run the Appointment Book report.

• Fix for an issue preventing users from being able to mark F.T.A. appointments as ‘Was Not Brought’ in the Cancels tab, if the appointment book was displaying a day in the past.

• Fix for an issue where it was not possible to create a new patient task using the Tasks menu option in the Administration menu.

Exact 13.839 - 05/04/2023

• Status
  colour Green title IMPROVEMENT

  An improvement was made to the workstation update poller, which now employs side-by-side upgrade deployment. During a workstation installation, poller binaries are copied to a separate folder and the registry is updated to point to the new binaries before the service is restarted.

• Status
  colour Green title NEW FEATURE

  Added a rollback option to the 'Search and Change’ wizard. Performing any of the other operations in the wizard will create a rollback file that can subsequently be used to revert the changes made.

• Status
  colour Green title IMPROVEMENT

  The Arrivals tab now refreshes automatically after updating ‘Was Not Brought’ status in a family appointment via the appointment book.

• Status
  colour Green title IMPROVEMENT

  The server installer is now improved by digitally signing more of the files used so that antivirus software has less to complain about. This should result in more successful installs.

• Status
  colour Green title IMPROVEMENT

  The workstation installer has been improved so that EXACT workstations can now run from the file share on the server whilst an installation is in progress, or if an installation has failed.

• Status
  colour Green title IMPROVEMENT

  Invoiced payment plan installments can now be adjusted.

• Status
  colour Green title NEW FEATURE

  A ‘Cancel Day’ button was added to the appointment book, which allows a user to quickly cancel all appointments for that provider on that day.
  Image Added

  Now with a couple of clicks a practice can:

  • Immediately notify patients to not come in by sending them an SMS.

  • Cancel all the patients that can be contacted and leave only the more complex appointments for the reception team to work through.

  • Print out a copy of the day with phone numbers so there is a list for rebooking.

  • Block out the day to prevent accidental rebooking.

  If a day has to be cancelled half-way through, the system will perform all of the above actions from the current time onwards.