EXACT Release Notes

Exact 25.119 - 02/07/2025

• IMPROVEMENT A prompt was added to the payor adjustment workflow asking users whether they wish to automatically allocate the adjustment. Selecting 'Yes' will allocate the adjustment to the oldest open credit amount. Selecting 'No' will leave the adjustment unallocated.

  Open

  

   

• SECURITY Cloud authentication has now been enabled by default. All existing users that don’t already have it enabled will be prompted to create a new, secure password when logging in to EXACT for the first time after a practice has upgraded to this version.

• IMPROVEMENT A provider column was added to the Debtors List report to highlight accounts where there is a mixed provider balance. The ‘Home phone’ and ‘Work phone’ columns were replaced by a ‘Mobile column’ to make space for the new Provider column.

• Issue resolved Fix for an issue where emailing prescriptions or dispensary items wasn’t updating the prescription record.

• Issue resolved Fix for an issue where the processing of incoming emails would error if the emails contained attachments with names that matched reserved names in Windows.

• Issue resolved Fix for an issue where some sites were seeing a debugging error.

• FEATURE REMOVED The online booking colour scheme picker was removed from the Practice Information screen.

Exact 25.111 - 23/06/2025

• Issue resolved Fix for an issue where the ‘Receipt Analysis’ report wasn’t displaying the payor receipt corrections for the relevant payor.

• Issue resolved Fix for an issue where the ‘NHS Schedules’ button in the UDA Manager was greyed out.

Exact 25.109 - 18/06/2025

• NEW FEATURE A new ‘Reopen’ button was added to Care Manager, which allows rejected COTs to be reopened.

• IMPROVEMENT Improvements to the ‘Select Doctor’ feature:

  • We’ve reinstated the +1 and Edit buttons on the Select Doctor screen that’s returned from Clinipad. Additionally, Company is now included as part of the filtering criteria when displaying the matching list.

  • Searching is now available on the Select Doctor screen

  • On the Select Doctor screen, type now defaults to ‘Doctor’

  • Updated the Company field label to Practice/Company

• Issue resolved Fix for an issue where the new Denplan form previews appeared blank.

• Issue resolved Fix for an issue affecting some sites where Clinipad wasn’t updated after a server upgrade using the installer app.

• Issue resolved Fix for an issue experienced by some sites where workstations were forced into an upgrade loop, resulting in a system down.

Exact 25.102 - 11/06/2025

• PERFORMANCE When the online appointments tab is added, only the necessary online booking data will be preloaded upon opening the appointment book in order to improve performance.

• IMPROVEMENT In the list of Care Manager filters, under the ‘Assigned To’ section, active and inactive users are now separated.

  Open

  

• ISSUE RESOLVED Fix for an issue where patient details weren’t being populated in form requests for family appointment.

Exact 25.98 - 03/06/2025

• IMPROVEMENT NHS:

  • Removed the Orthodontic Therapist option from the DCP Type list in the Details tab of a provider’s file

  • Dental Technicians now appear in the DCP Type list in the COT TC window

• Issue resolved Fix for an issue with Pearl AI where the full-screen window was either displaying an incorrect patient or a blank screen.

• Issue Resolved Fix for an issue in Presentation Manager where some odontogram charts were not displaying the services.

Exact 25.95 - 03/06/2025

• new Feature A Labwork tab was added to the appointment book to show the state of all future labwork appointments. The tab entries can be filtered to show just the Required (awaiting labwork) or Ready (labwork has been returned) appointments.

  Open

  

• IMPROVEMENT A warning was added to the Search and Change wizard, that appears if other users are logged in to EXACT.

• IMPROVEMENT The Update button was removed from Medicare Card Details window.

• Issue Resolved Fix for an issue where family appointments were causing an intermittent crash when opening the ‘Edit Appointment’ window in the appointment book.

Exact 25.91 - 28/05/2025

• IMPROVEMENT Added new colours for pop-up notes:

  • Red

  • Grey (Light)

  • Grey (Dark)

  • Cyan

  • Orange

  • Violet

• new Feature Added a Notes section to the Software tab of the Help About window.

Open

• Issue resolved Family Appointment: Double-clicking a family member on the Edit Appointment window is now changing the patient.

Exact 25.89 - 22/05/2025

• IMPROVEMENT Short Notice List: If a patient only has a mobile number, clicking on the number in the Short Notice List tab opens a new prompt that allows the user to either send an SMS or call the patient on their mobile.

  Open

  

   

• IMPROVEMENT NZ: An ‘SMS Home’ checkbox has been added to patient details and Search and Change to allow searching for patients that have more than one mobile number.

• Update The Denplan Care Contract Assessment Form has been updated. Changes include:

  • added a 'prefer not to say' gender field

  • added patient email and phone fields

  • Fee Cost is no longer displayed on the form

  Open

  

• IMPROVEMENT In the patient file under the Medical tab, we now display a doctor’s company and phone number if a doctor is selected.
  ^{PR-24797, EX-63469}

  Open

  

• IMPROVEMENT The option to configure the Quick Chart menu has been made part of the Service List Setup wizard.

Open

• UPDATE NZ: Reverted the MOH Approval form to the June 2023 version.

• IMPROVEMENT All standard link tabs are now loaded in the background when the Chart tab is loaded in order to minimise wait times.

• IMPROVEMENT  A flashing alert was added to the Pearl AI tab when an image has been processed and is ready to be viewed.

• sECURITY Updated Cloud OAuth to provide a unique session when logging in to EXACT in order to allow seamless logins by individual users. For example, all users can now log in to Pearl AI using their EXACT credentials.

• Issue resolved EIRE: Fix for an issue where payor transactions were causing EXACT to crash.

• Issue resolved Fix for an issue where the provider field was not being populated when an appointment was copied to the clipboard.

• Issue resolved Fix for an issue where loading a UDA contract via Administration > NHS > UDA Manager… displayed incorrect ‘Disputed’, ‘In Progress’, ‘Unresolved’ and ‘Unsent’ UDA information.

• Issue resolved Fix for an issue with the Pearl AI flashing alert where preloading set the image as viewed as soon as the tab was loaded in the background.
  ^PR-24913

  Open

  

• Issue resolved Fix for an issue where a user that stayed logged in to EXACT overnight could receive an 'upgrade EXACT' message and trigger an upgrade during work hours. Messages now have a short expiry time.

• ISSUE RESOLVED Fix for an issue where an exception could cause the new server installer to fail if the staging folder was being accessed by another process.

Exact 25.77 - 12/05/2025

• IMPROVEMENT Made improvements to NHS Clinipad forms:

  • England & Wales: Expanded the explanatory text for the universal credit option and removed the NHS tax credit exemption fields.

  • Northern Ireland: The ‘I am on the list of another dentist’ and ‘Providing treatment on referral’ options are no longer mutually exclusive.

• New Feature Users can now display the payment transaction/receipt comments on the Receipt Analysis report.

  Open

  

• IMPROVEMENT Standard Links now preload in the background when a patient’s Chart tab is opened.

• ISSUE RESOLVED Fix for an issue where instant messages were not being automatically cleaned up in some cases.

• Issue resolved Fix for an issue where including illegal characters when changing the description of contact files resulted in EXACT being unable to find the file.

• Patch Fix for an issue where COT lines were being duplicated in some cases.

Exact 25.71 - 28/04/2025

• Improvement Short Notice List: Appointments that have a ‘Do not offer gaps earlier than’ date that is outside of the Short Notice Period, then add the appointment in the ‘Do no contact’ list.

• IMPROVEMENT NHS Contract Rollover: Added a new warning message when manually rolling over a contract that only contains inactive providers.

• Issue resolved Fix for an issue where the column headings in the Appointment Workflow Compliance report weren’t being copied across additional pages.

• Issue resolved Fix for an issue with payor payment allocations so that overpayments are correctly allocated.

• Issue resolved Provider is Leaving: Fix for an issue where the warning messages were not displaying when expected.

• Issue resolved Fix for an issue where outgoing and incoming emails were being duplicated on a particular site.

Exact 25.62 - 16/04/2025

• IMPROVEMENT Provider is Leaving: Added warnings in the event that the provider has future appointments, the user is not reassigning the appointments and the user is trying to mark the provider as inactive.

  Open

  

• IMPROVEMENT NHS Contract Rollover: Inactive providers are no longer rolled over to new contracts.

• Issue resolved Fix for an issue with new patients created via Online Booking where their SMS Mobile checkbox was not being ticked automatically.

• Issue resolved Fix for an issue with the positioning of the limit payor fee rule.

Exact 25.57 - 09/04/2025

• IMPROVEMENT NHS Northern Ireland: Updated the text on the warning message that appears when either H&C or CHI numbers are missing for a patient at TC time to reflect that this is now mandatory.

• IMPROVEMENT Updated the text of the recall monthly view filter from ‘Who are due for one of these recall types’ to 'For one of these recall types’ for clarity.

• IMPROVEMENT NHS Northern Ireland: The warning message that appears when either H&C or CHI numbers are missing for a patient at TC time is now mandatory. Users cannot process the claim until one of these details has been entered for the patient.

• IMPROVEMENT We now display a warning dialog when a user ticks the checkbox to inactivate a provider. The dialog encourages the user to try and use the new ‘Provider is Leaving’ feature. Note this is tied to a new setting provider.inactive checkbox warning.enabled, which is enabled by default.

  Open

  

• ISSUE RESOLVED Added country context to the remote support launcher, ensuring the region is set correctly at launch. Also removed the auto launch when only one support agent is available in the region.

• Issue resolved Patient List: Fix for an issue when using the birthday query where if the From Date (Day/Month) was greater than the To Date (Day/Month) some patients who met the criteria would be excluded from the list.

• Issue resolved Fix for an issue where completed treatments that were voided were being incorrectly moved to the Misc tab.

Exact 25.53 - 07/04/2025

• new Feature Provider is Leaving: Introduced a new feature that is accessible to admin users on the Provider File and is intended to help manage all the required tasks when a provider leaves the practice.

  Open

  

• Improvement Clinipad: Improvements were made to the doctor’s flow in Clinipad, where fields are now available to capture and display the patient's entered doctor details.

• Issue resolved Short Notice List: Fix for an issue where the Short Notice List would crash EXACT when an appointment book that contained no providers or rooms was present.

• Issue resolved Fix for an issue where the eDental config file wasn’t being installed by the new server installer.

• ISSUE RESOLVED Patient Portal: Fix for an issue where the incorrect form type was being stored for FP17PRW forms.

• Issue resolved Fix for an issue where receiving an instant message or a Task alert when viewing the ‘New User’ screen would crash EXACT if Windows Notifications were enabled.

• ISSUE RESOLVED Clinipad: Fix for an issue where the doctor and emergency contact details were not saving back to EXACT when the patient setting 'Have patient sign medical history in surgery' was enabled.

Exact 25.46 - 27/03/2025

• IMPROVEMENT A user-level opt out was added for Exact Hub notifications.

• IMPROVEMENT NHS Wales: F.T.A. FP17 claims no longer require exam codes.

• IMPROVEMENT The User Activity report was updated so that it’s possible to set the patient and activity criteria independently.

  Open

  

• Issue resolved Change Username: We have restricted the feature from running (via warning dialog) when the user does not have access to the rollback folder, as no rollback file can be created without access to the folder.

• Issue resolved NHS England: Fix for an issue with band 2 not calculating the correct UDAs if services were charted on the same deciduous and permanent tooth.

• Issue resolved Fix for an issue where deleted patients were appearing in patient searches after a Delete Aged Data operation was run.

• Issue resolved Fix for an issue where creating an appointment using the ‘Create Next Appointment’ option was populating the new appointment with the previous appointment’s data.

• Issue resolved Fix for an issue where Presentation Manager documents couldn’t be previewed or generated if merged patient, provider or specialist data contained a pipe character (|).

• Issue resolved NHS Northern Ireland: Fix for an issue where ticking ‘Under care of another dentist’ deselected ‘Treatment on referral’.

• Issue resolved Fix for an issue with family appointments where the creation user and date were overwritten when the appointment was edited.

Exact 25.38 - 12/03/2025

• IMPROVEMENT Short Notice List: Simplified the user interface by collapsing ‘Dates patient can’t attend', ‘Do not offer gaps earlier than date’ and 'Notes’ into an expandable section.

• new Feature Added a new User Activity report to show user activity audits. This can be found in Reports under Practice Management.

• PERFORMANCE Marketing Manager: Removed the group by family calculation from the campaign dashboard as this was causing performance issues.

• new Feature Added a button that allows V2 standard links to be launched in a separate browser.

• Issue resolved NZ: Fix for an issue where SMS status was not being updated.

• Issue resolved Fix for an issue where appointment notes were not saving for cancelled past appointments.

• Issue resolved Fix for an issue where the SMS delivery status was not updated.

Exact 25.25 - 24/02/2025

• Issue resolved Fix for an issue where adding details to an existing task and clicking the X button in the top-right corner of the Task screen didn’t save the new details. New details are now saved when clicking either the X button or the Close button.

Exact 25.21 - 17/02/2025

• UPDATE NHS O4C: Updated the New Style NHS Estimate (soestd1.424). The ‘Contractor's Name’ field has been changed to Clinician and the treatment provider has been added to the end of each treatment line.

• IMPROVEMENT The Laboratory pop-up has been simplified to save time. The Expected Date and Cost fields have been removed, and Laboratory Code is now a simple drop-down. The pop-up window will not show if:

  • the Specialist list contains no labs

  • the Specialist list contains only one lab – this will be used as the default lab

  • the user has enabled the new ‘Hide Labwork Popup’ setting in User Settings

    Open

    

• IMPROVEMENT Changed the location of the patient balance field on the Edit Appointment screen to make it match the main patient file. The balance now appears in the top right of the toolbar.

  Open

  

• IMPROVEMENT Email verification can now be triggered manually by clicking the new Verify Email button in the Contact Details window found in User Settings. The status of the verification is also displayed next to the email field in the form of a checkmark or cross.

  Open

  

• Issue resolved Fix for an issue where dragging an appointment that contained multiple services with no time from the Short Notice List tab was adding unnecessary co-duty blocks.

• issue resolved Fix for an issue where family appointments were disappearing from the appointment book on the day of the appointment. This only affected family appointments that were created via the ‘Create Next Appointment...’ option in the context menu to copy an appointment to the clipboard and edit it from there to create a future family appointment.

• Issue resolved Image Acquisition Scanning App: Fix for an issue where any characters after a space in a patient's or specialist’s name weren't being displayed in the Contacts tab, i.e. ‘Sarah A’ and ‘Sarah B’ would both show as ‘Sarah’.

Exact 25.5 - 29/01/2025

• IMPROVEMENT NHS England and Wales: New checks have been added at TC time for England and Wales that will warn if banded treatments (bands 1, 2, 3, or 4) are present with non-banded items such as: issue prescription, repair of denture, repair of bridge, arrest of bleeding, or removal of sutures. The checks are warnings and won’t block the user from continuing.
  For Wales: if Issue of Prescription is the only non-banded item with a banded item, a warning will only pop up if items with the following clinical dataset categories are missing:

  • Antibiotics

  • Oral Hygiene Mouthwash

  • Oral Medicine Mouthwash/Sprays

  • Analgesics

  • Antifungal/Antivirals

  • Anxiolysis

  • Artificial Saliva Products

  • Dietary Changes Agreed

Exact 25.3 - 22/01/2025

• UPDATE Gmail Oauth is now enabled by default.

• IMPROVEMENT Short Notice List: Updated the Automatic Short Notice List logic when the ‘any available dentist/hygienist option’ is selected. Gaps for the booked provider will take priority and be offered first.

• IMPROVEMENT Printing email details now shows more details about the email, and not just its contents.

• IMPROVEMENT Improvements to the COT display on the booking window:

  • Chart Tab COT colours should now match the COT colours in the appointment workflow dialog

  • The Appointment Workflow dialog will now open to the currently selected COT in the chart tab

• IMPROVEMENT Short Notice List: “Don't Book Before Date” was added to the SNL pop-up window, so that SNL won’t offer gaps before a set recall date.

• IMPROVEMENT Appointment Workflow: Added a new setting, ‘patret.dentist.okcancelbuttons', which is off (0) by default. When enabled, the Close button on the Appointment Workflow window will be hidden and replaced by ‘Continue’ and 'Dismiss’ buttons. Clicking Continue will only action the data in the window after validation; clicking Dismiss will not action the data or carry out any validation.

• PERFORMANCE The Delete Aged Data tool has been improved and searching for patients is now substantially faster for practices who have deleted a large number of old records.

• IMPROVEMENT Updated the ·GAP AVAILABLE and ·GAP CONFIRMED SMS templates with new merge fields.

  • Hi [patient.firstname], an earlier [patient.shortnoticegap.dentisthygienist] appt on [patient.shortnoticegap] has become available. If this is convenient please reply 'book'. [practice.name]

  • Hi [patient.firstname], thanks for responding. Your [patient.shortnoticegap.dentist/hygienist] appointment has been moved forward to [patient.shortnoticegap]. See you then.

• IMPROVEMENT Removed the option to include family member appointments when sending receipt confirmations.

• NEW FEATURE Sending receipts via SMS has now been enabled for all practices.

• IMPROVEMENT Short Notice List: SNL now allows booking an appointment with any available provider.

• IMPROVEMENT The expected length value entered on the Appointment Workflow window will now be copied back to the appointment length field in the chart when the window is closed.

• Issue resolved Image Acquisition Scanning App: The app now uses local time (not UTC) to store files, so that there is no confusion about where the files are stored on month boundaries in southern hemisphere regions when the time zones don’t match.

• Issue resolved Fix for an issue where the ‘Show the first available appointment time' user setting couldn’t be toggled for individual users.

• Issue resolved NHS Scotland: Fix for an issue where a continued course of treatment didn’t respect the acceptance date of the original COT, so the Under 26 exemption didn’t clear the patient charge on a continuation case if the patient turned 26 between parts 1 and 2.

• Issue resolved Fix for an issue where EXACT would sometimes crash when arriving patients.

• Issue resolved Fix for an issue where some users using cloud authentication were able to log in to EXACT with a blank password.

• ISSUE RESOLVED NHS: Added prompts to choose provider for use in Clinipad forms GP17PR Part 1 & 2 and FP17PR.

• ISSUE RESOLVED NHS: Fix for an issue where the GP17PR signee wasn’t populated in the TC exemption window.

• ISSUE RESOLVED Fix for an issue where some practices where experiencing issues when launching Presentation Manager 2. PM2 now uses Aspose version 23.8 instead of 23.9 to avoid problems with the licensing.

Exact 24.189 - 11/12/2024

• IMPROVEMENT Made a change that allows users to access EXACT Hub without filling in their contacts details.

• IMPROVEMENT Made several improvements to the scanner app:

  • When the app is launched, if no devices have been previously selected, a scanner will auto-populate the ‘selected scanner’ field if there is only one scanner available. If there are multiple available, the drop-down will pop open for display.

  • If the scanner app doesn’t launch, the error message below will now show instead of EXACT automatically falling back to the old scanning functionality.

    Open

    

• ISSUE RESOLVED Fix for an issue where ‘Do Not Charge’ COT colours do not change despite the checkbox being ticked.

• ISSUE RESOLVED Fix for an issue where it was possible for a user without the ‘Add, Edit or Delete Past Appointments’ permission to delete the original appointment when rebooking a linked F.T.A. appointment.

Exact 24.184 - 02/12/2024

• IMPROVEMENT A warning is now displayed if the [patient.planned.url] template merge field can’t be populated when creating an email or SMS for a patient via the toolbar buttons.

• ISSUE resolved Fix for an issue where patient notes weren't being saved correctly for cancelled appointments or follow-ups.

• ISSUE resolved Expanded the patient data that is included in both regular patient merges or patient portal merges. The additional information includes:

  • Patient Types

  • Dentist

  • Hygienist

  • Price Code

  • Payor & Payor number

• ISSUE resolved The Statement List now correctly shows patient names in the Details column when a statement is generated.

• ISSUE resolved Fix for an issue in the Quickbook services list where attempting to remove multiple services would only remove one. Now, all services that are deselected from the Edit window will be removed from the list when the Save and Close button is clicked.

Exact 24.179 - 25/11/2024

• IMPROVEMENT Short Notice List: The per-patient configuration options have been streamlined and simplified so users can now select which dates patients can and cannot attend.

  Open

  

• IMPROVEMENT Image Acquisition Scanning App: Removed the button that allow users to enable the new scanner app from the prompt that appears when the old scanning feature fails to scan a document.

• Issue resolved Fix for an issue where EXACT was not charging for 2 instances of the same service with a pricing method of ‘By Tooth’ when the service was charted on a deciduous tooth and its permanent counterpart.

• Issue resolved Fix for an issue where a user logging in to EXACT could cause the registration to expire in cases where there are multiple databases located on the same server.

Exact 24.175 - 20/11/2024

• Issue resolved Fix for an issue with SMS receipts where the database could become corrupted during updates if the Dental Payment Confirmation template was deleted between versions 24.136 and 24.152.

• Issue resolved Fix for an issue where some patients weren’t being sent campaign or appointment feedback follow up communications for new appointments after a current appointment was marked as audited.

• Issue resolved NHS England & Wales: Added an upgrade step that will set the band for services based on their given clinical dataset category.

Exact 24.171 - 14/11/2024

• IMPROVEMENT Scanner App: Some improvements were made the interface and file size information:

  • App now shows the number of pages that have been scanned.

  • App now shows the total document size.

  • Warnings will now be displayed when file limits are being reached.

  • When changing paper source, warnings will show for configurations that will create large files.

  • The scroll bar behaviour was fixed to be always visible

  Open

  

• Issue resolved Pearl AI: Added the ability to turn off the QUIC download protocol for practices with poor internet connections. Failures of this protocol could cause The Pearl AI tab not to load completely.

Exact 24.169 - 11/11/2024

• IMPROVEMENT Scanner App: Scanner App now has clearer messaging when a file fails to send to EXACT. A warning message is displayed that instructs the user how to manually add the file, and a file explorer window is opened with the correct file highlighted.

  Open

  

• IMPROVEMENT A confirmation message was added to show when an email is successfully verified.

• IMPROVEMENT Image Acquisition Scanning App: Improvement to the refresh functionality when sending scanned documents to EXACT so that documents show up in the Contacts tab more quickly.

• IMPROVEMENT Campaign Plus: When creating or editing a campaign, clicking the ‘Cancel’ button will now prompt the user to save their changes.

• Issue resolved Clinipad: Fix for an issue where an inactive doctor assigned to a patient was sent to Clinipad, prepopulating the doctor fields in patient forms. Fields are now left blank if a patient’s doctor is inactive.

• ISSUE RESOLVED Fix for an issue where users were able to edit patient files to have blank patient codes. Users are now required to enter a first or family name in order to successfully save their changes.

• ISSUE RESOLVED Fix for an issue where scanned documents were being saved to the wrong folder because the date was based on UTC, without accounting for time zone differences. The document save date is now based on the local system date and time.

• ISSUE RESOLVED Fix for an issue that was preventing users from being able to click the buttons on EXACT Hub notifications when viewing these on smaller screen resolutions.

• ISSUE RESOLVED Fix for an issue where notifications were misaligned when the appointment book was displayed as a sidebar.

• ISSUE RESOLVED NHS: Fix for an issue where incomplete services were being counted in DMF scores.

Exact 24.165 - 04/11/2024

• IMPROVEMENT Added an Edit button to the Appointment Information window so that users can change an appointment’s cancellation reason.

• IMPROVEMENT In the Short Notice List header, next to the Notes icon, the text ‘Edit’ has been added to make it more obvious that the notes in that column are editable.

• IMPROVEMENT SMS Receipts: Added a check to disable SMS receipts if SMS has not been set up. Also disabled email receipts if email is not set up or if the practice doesn’t have a practice email address.

• IMPROVEMENT NZ: Updated the NZ SMS unit estimation to exclude the standard disclosure statement.

• IMPROVEMENT Image Acquisition Scanning App: Made improvements for when no scanners are found. The app now greys out the scan button, hides the settings panel, and shows a new, informative error message. Additionally, a refresh button has been added next to the scanner select option.

  Open

  

• IMPROVEMENT When viewing the thumbnails in the Images tab, the user can now reupload an image to Pearl AI by selecting this option from the right-click context menu. The third-party link and filename can now also be viewed in the tool tip.

• new Feature NHS Scotland: Added a new checkbox to the Edit Service item window: ‘NHS DMF restoration or extraction’. The checkbox is disabled for ‘None’ or ‘Full Assessment’ chart graphics. When the checkbox is ticked, and the DMF tab is enabled on the TC window, the service will contribute to the DMF calculation rules.

  Open

  

• IMPROVEMENT Image Acquisition Scanning App: Added multi-page functionality for flatbed scanners.

• IMPROVEMENT Notifications now appear in EXACT regardless of whether the EXACT Hub icon or the workspace toolbar are displayed.

• IMPROVEMENT Updated the links to the Gmail & Microsoft email configuration help articles so that they point to the correct articles. Also fixed an issue with the ‘Sign in with Google’ button so that it displays correctly on smaller resolutions.

• IMPROVEMENT Added a new security setting (disabled by default) that enables users to cancel appointments that have been marked as F.T.A. (Failed To Attend) by navigating to File > Appointments > Mark FTA Appointments as Cancelled. Alternatively, users can filter appointments by the ‘Failed’ appointment status in the appointment book’s Cancels tab and click the new Cancel button to cancel any F.T.A. appointment.

• IMPROVEMENT Both appointment and patient notes are now displayed on the Appointment Information screen.

  Open

  

• ISSUE RESOLVED Fix for an issue where the original, linked F.T.A. appointment was being deleted when the appointment was rebooked.

• Issue resolved Fix for an issue where switching between users when using the lockout screen would cause EXACT to crash.

• Issue resolved Image Acquisition Scanning App: Fix for an issue where scanned documents weren't able to be emailed.

• Issue resolved NZ MOH: Fix for an issue where email merge fields weren’t being filled in when selecting the email option for prior approval forms.

• Issue resolved Reverted a change introduced in v24.153 that caused an issue where an unrecoverable error prevented users from logging into EXACT workstations.

• Issue resolved Pearl AI: Fix for an issue where new images weren’t being uploaded immediately.

Exact 24.152 - 21/10/2024

• IMPROVEMENT The receipt printing configuration options were improved in user settings. Users can now select the delivery method and defaults with more granularity, and can set multiple delivery methods to be used by default.

  Open

  

• IMPROVEMENT If a BPE for a patient is all X's, X will now appear as the highest BPE sextant score on the DMF tab for both English and Scottish sites.

  Open

  

• IMPROVEMENT A refresh button was added to Standard Link v2 tabs.

• Issue resolved Image Acquisition Scanning App: Fix for an issue where individual scanners were not retaining settings upon scanner source change.

Exact 24.150 - 17/10/2024

• NEW FEATURE Added the ability to send an SMS communication to new patients. One new email & one new SMS template were added to send to patients when their details are first entered into EXACT.

  Open

  

• IMPROVEMENT When viewing the thumbnails in the Images tab, the user can now copy the image path to the clipboard by selecting this option from the right-click context menu.

• IMPROVEMENT Pearl AI: The file upload status can now be checked in the image tooltip that appears when hovering over a thumbnail in the Images tab.

• Issue resolved Fix for an issue where the standard link full screen window would not close when the patient window was closed.

Exact 24.147 - 14/10/2024

• IMPROVEMENT Image Acquisition Scanning App: The app now displays the patient name or specialist code so that users can verify the patient/specialist the document will be saved against.

• Issue resolved Email verification: Fixed bug where EXACT attempted to verify an email address that had been removed. Saving a blank email address in Contact details under User Settings will no longer trigger the verification prompt.

Exact 24.145 - 09/10/2024

• IMPROVEMENT Improvements to the Image Acquisition Scanning App:

  • The app no longer requires items to be previewed and then scanned to save.

  • A 200dpi option was added.

  • Settings are now hidden and only display when a new scanner is selected.

  • A unique icon was added for the tray and taskbar to distinguish it from EXACT.

  • Focus now moves automatically to the ‘title’ textbox when the app opens.

  • The app doesn’t allow ‘Send to Exact’ to be clicked until a scan has been completed.

  • More useful information was added to error messages.

Open

• IMPROVEMENT The wording on EXACT Hub notifications changed from 'Dismiss' to 'Not now' for clarity.

• Issue resolved Fix for an issue where the Payor or Clinic colour displayed in the Appointment Search window was not being respected.

Exact 24.141 - 30/09/2024

• IMPROVEMENT The Fullscreen button on Standard Link V2 tabs was altered to restore the minimized full screen window if it exists.

• New Feature Image Acquisition Scanning App: Added a prompt which displays if EXACT has trouble connecting to the practice scanner. It offers practices the option to immediately try a new scanning application, with different and more modern connection options. Practices can also turn on and off access to the new scanning app via a checkbox on the Practice Settings screen.

  Open

  

• New Feature Available Contact Methods in the Short Notice List tab on the appointment book are now interactive. Practices can email, send SMS and access the Call Patient feature for each patient listed in the the Short Notice List tab.

• IMPROVEMENT The word 'Description' was replaced with 'Subject' on all the screens relating to email to make it easier to understand what the field does.

• Issue resolved NHS Scotland: Fixed an issue where the composite supplement warning incorrectly pops up for unsaved chart items at TC time.

Exact 24.132 - 23/09/2024

• IMPROVEMENT Added a new, sortable Payor column to the Short Notice List tab.

• Issue resolved Fixed an issue with Windows file association where EXACT would display an error if the user tried to open a file without an application associated with it.

Exact 24.130 - 18/09/2024

• Issue resolved Fix for an issue affecting some practices where EXACT is prone to crashing or freezing when accessing chart history, opening and closing treatment items or editing clinical notes.

Exact 24.127 - 16/09/2024

• Issue resolved NZ: A workaround was implemented for an issue where Ministry of Health fees are being reset to 0 every day.

• Issue resolved Fix for an issue introduced in v24.108 where the attempt to launch the ‘Patient List’ template selection window from some automated communication configurations would cause EXACT to crash.

Exact 24.124 - 11/09/2024

• IMPROVEMENT An Examine Pro button was added beneath the ‘Pearl AI’ tab so users can launch Examine Pro, take an x-ray and see the analysis in Pearl AI from one screen.

  Open

  

• IMPROVEMENT Improvements to the Password Reset feature:

  • Long email addresses will now display without being truncated.

  • The reset prompt will no longer display if the practice doesn’t have email enabled and the user will see an alert instead.

  Open

  

• Issue resolved Fix for an issue with the Patient Portal reset merge where occupation and family members were being excluded from the merge. An issue with auditing family members was also fixed.