The practice may have a company that provides finance, for example:
Any treatments over £500, the practice applies for finance and the company will pay for some or all of the treatment, eg:
Whitening for £500, the finance company are paying £450 towards the treatment and the other £50 is interest/practice are paying.
How can this be shown so all amounts are accounted for?
Go to Configure - Patient Payments and add in a payment type called 'Finance/0% Finance/etc'
Also tick 'Percentage Discounts'
Go to a patient, and chart the treatment as it should cost, eg the full £500.
Invoice through as necessary but take no payments.
When the money comes in from the finance company, for example, they will be paying £450, go to the patients payment screen, and take a payment. Enter in £450 and the payment method as 'Finance/0% Finance/etc', and enter £50 in the discount box, and a reason eg Interest/Finance.
Click Process, and it will make the patients balance nil, but will show that £500 was invoiced, £450 paid, and where and how the extra £50 was accounted for.
The above will only work if the INV_DISCNT adjustment type is set for a positive entry to DECREASE the amount:
Some practices may wish to enter the finance payment before the treatment is completed and therefore a invoice may not be present. This will mean an error will appear if trying to add a discount as there is is no invoice to discount as such.
In this instance, add the finance payment in full WITHOUT a discount added.
Now Add an adjustment and create a new adjustment type called FINANCE and set as per the below image:
You can then set the adjustment amount as what the discount would have been to apply this.