Below you will find a list of commonly asked questions in relation to Patient Portal. This should hopefully answer any general Patient Portal inquiries you may have but if not then you may find your answer in the full guide Patient Portal or you can contact us via https://softwareofexcellence.co.uk/support/
My Patient Portal isn’t working, what do I do?
A Patient has made an error on one of their forms – how can I re-send the form to correct it?
How do I know if a Patient has arrived using the Self Check-in feature?
They will be in the ‘Arrivals’ tab of your appt book. Also if they have completed all forms then you’ll get the usual ‘stickman’ icon on the appointment whereas if there are forms outstanding there will be a ‘target’ icon instead.
Forms Completed  | Forms Outstanding  |
|---|
How can I see what forms the patient has completed before arrival?
You could either check where the forms would be saved on the patient’s file or you could use the ‘Jump to Portal' button to see their progress, see below:
