NHS England Claim Bundle Status'

Three status symbols display the transmission progress of a Claim Bundle (see below). If no status appears, the Claim Bundle has yet to be transmitted.

Claim Bundle transmission attempted, acknowledgement not yet received. If the Transmission was successful, acknowledgement of the Claim Bundle will usually be received the next time a connection is made to the Mailbox. If the List Claims window displays Claim Bundles that continue to show only the  symbol it is time to resend the Claim Bundle(s), as a transmission problem occurred and they were not delivered to the Mailbox successfully

NHS Dental Services have acknowledged receiving the Claim Bundle from WebEDI or Global Crossing.

Each time a connection to the Mailbox occurs EXACT will check for new messages. Claim Bundle Acknowledgement messages will be processed and the Claim Bundle Status updated as appropriate.

NOTE: If a Claim Bundle is not acknowledged as being received by WebEDI, a transmission problem may have occurred. Before taking action ensure that sufficient time has been allowed for the acknowledgement to be received (minimum 1 day).