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Tip

Automatic EX

act

ACT Updates!

If you would rather EXact updated automatically click on Help, then About from your EXact system to check you are using version 13.90 or above (or check the version on the EXact log in screen).
Then

To check if you’re already enabled for EXACT Automatic Updates, log into EXACT, click Help, About. If you are using Version 13.191 or higher this screen will show you the update day/time of the week.

If you are using a version lower than 13.191 you are likely not enabled for Auto Updates yet or on one of our later distribution Rings.
(EXACT builds are distributed in a staggered way so that customers on specific randomly assigned distribution rings will receive different but still recent EXACT releases. This is for the purpose of tracking performance/new bugs)

If you are using EXACT V13.90 or above (check Help, About or on the EXACT log in screen for Version number).
Simply complete our Auto Update Opt In Form and we will enable Auto updates for you remotely. You will then be updated

weekly

every week or two (depending on when new builds become available) out of hours overnight on your preferred evening

of choice.

specified on the Opt In form.

Upgrading EXACT Manually

Before you begin:

  1. If you are upgrading from Version 10 or have any concerns about the upgrade process please contact SOE Support.

  2. Check that you are on the Server as the upgrade must only be run from there. To reduce the risk of install issues log into Windows as a user with full Administration rights (as an administrator user)

  3. Review the System Requirements to make sure your server and workstations meet the current minimum requirements and that all Anti Virus Exclusions have been added to your Anti Virus Software.

  4. Prepare the practice for the downtime while the upgrade is running. The larger your database files are and the greater jump between EXact versions the longer the upgrade duration will be.

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Instructions

Our new installer automatically backs up your data before the upgrade begins so you don’t have to!

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