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Tip

Automatic EXACT Updates!

To check if you’re

already

enabled for EXACT Automatic Updates, log into EXACT, click Help, About

. If you are using

to see your weekly update day/time. Please Note this is only visible once you’ve updated to EXACT Version 13.191 or higher

this screen will show you the update day/time of the week

.

If you are using a version lower than 13.191

you are likely not enabled for Auto Updates yet or on one of our later distribution Rings.
(EXACT builds are distributed in a staggered way so that customers on specific randomly assigned distribution rings will receive different but still recent EXACT releases. This is for the purpose of tracking performance/new bugs)
If you are using EXACT V13.90 or above (check Help, About or on the EXACT log in screen for Version number).
Simply complete

and have not automatically updated within the next 7 days please contact our support team so we can check your setup.

New EXACT builds are distributed to customers at different speeds. They are staggered in this way so that we can safely confirm features and fixes are working as designed and to identify and track performance/new bugs. You may not update every week as EXACT builds are released at random/when suitable for general availability.

If you wish to Opt in for EXACT Auto Updates make sure you’re using EXACT version 13.40 or higher and fill in our Auto Update Opt In Form and we will enable Auto updates for you remotely.

You will then be updated every week or two (depending on when new builds become available) out of hours overnight on your preferred evening specified on the Opt In form.

Upgrading EXACT Manually

Before you begin:

  1. If you are upgrading from Version 10 or have any concerns about the upgrade process please contact SOE Support.

  2. Check that you are on the Server as the upgrade must only be run from there. To reduce the risk of install issues log into Windows as a user with full Administration rights (as an administrator user)

  3. Review the System Requirements to make sure your server and workstations meet the current minimum requirements and that all Anti Virus Exclusions have been added to your Anti Virus Software.

  4. Prepare the practice for the downtime while the upgrade is running. The larger your database files are and the greater jump between EXact versions the longer the upgrade duration will be.

...

Tip

Our new installer automatically backs up your data before the upgrade begins so you don’t have to!

1. If logged into EXact on the server click the Portal button in the top right (if it exists)

...