Versions 13.301-13.451

SERVICE STABILITY RELAY SERVICE EMAIL SERVICE Fixed an issue where the Relay and Email services were not responding to health checks causing them to be restarted.

SERVICE STABILITY RELAY SERVICE EMAIL SERVICE Fixed a crash that occurred when some services were shutting down where the system did not wait long enough for the shutdown to complete.

Fixed an issue on the video tab where a patient's image could very rarely be overwritten by another image imported later on the same day.

Added a new Configure Individual Patient Portal Dialog and Portal Reset Button in the Patient experience dialog to force a patient re-onboard.

The Transport service no longer crashes when the Relay service responds with an error. This will resolve an issue that was blocking SMS reminders to not be generated

SERVICE STABILITY RELAY SERVICE The Relay service uptime has been increased. Previously, if the Relay service lost its connection to the Database service, it would restart itself. This no longer happens, and it will now retry its connection to the database rather than restarting.

🏴󠁧󠁢󠁳󠁣󠁴󠁿 Added a Download Fees button for Scotland in the NHS payor fee schedule window. This button will allow sites to download and import the latest NHS fee files in one step.

NHS Northern Ireland Added a Download Fees button for Northern Ireland in the NHS payor fee schedule window. This button will allow sites to download and import the latest NHS fee files in one step.

The EXACT workstation installer process will now be terminated if it has been running longer than 6 hours. This is to allow a new installation to occur if the previous installation process was hung.

Fixed and issue where the [Sys] DAL Relay service would connect multiple times to the database. The DAL service should now only make one connection at a time.

Improved the reliability of Online Bookings performed by patients.

Payments taken through Connect now display additional transactional information in a new ‘Ref’ column in the cashing up report. This information can be used by to help reconcile payments made with 3rd party payment providers.

NHS Northern Ireland - The August 21 NHS Fee File update adds in the new 3001 PPE code .
This code will automatically become active for claims from the 8th of September 2021.

🏴󠁧󠁢󠁳󠁣󠁴󠁿 NHS Scotland - new under 26 exemption has been introduced. This exemption will be available from the 24th August 2021. This has resulted in form updates. Due to paper GP17 claim forms no longer being supported by the SNHS for several years, a new version has not been made available. We have therefore had to remove the view of the old form in EXACT as a result of this change. Please note the majority of the data previously displayed on the form is already visible on the TC dialog in EXACT, and this change has not affected any GP17PR functionality.

🇬🇧 Fix to the feature flag that allows the SNOMED code selector to pop up for non NHS courses of treatment. Normally the popup requesting that a provider choose a SNOMED code will only appear for NHS COTs, but if the setting snomed.NHSonly is set to 0 it can appear for all COTs

Fixed a crash that users would occasionally see when logging out of Exact

Fix for Patient Experience failing to onboard practices when the Online Information field is blank

Fixed a crash relating to the data cache, that could cause EXACT to exit unexpectedly

Fixed an issue with populating the recent patients drop down list when using EXACT through a remote desktop connection

Improved the reliability of the EXACT shortcut icon appearing on the desktop when upgrading workstations

Improved stability of the Database service

Fixed a problem that could cause incoming SMS replies to fail to match to a patient's mobile number.

A warning will now be shown if a mobile number cannot be converted to the correct format (E164) when adding/editing a patient's mobile field. This check is on by default but can be turned off in the Patient File. If mobile phone is marked as a mandatory field, it will also check and warn about existing numbers that are not in the correct format when saving.

Fix for a crash in the Transport service which would sometimes cause it not to start up.

🇬🇧 Multiple minor fixes for the SNOMED functionality.

• SNOMED will now work for Scottish NHS courses if desired by the practice.

• EXACT will now save the Snomed items against a service even if the service is ticked as not requiring SNOMED codes. It is now the providers choice (Jira EX-61435).

• It is now possible to edit the SNOMED items for a charged/completed chart item. This functionality will be reviewed again once there is further guidance on what the SNOMED codes will be used for.

Fix for the Relay service which would occasionally cause it not to start properly, and which could end up with it re-starting in a loop.

Fix to change the calculation for NHS form requests to look at the dentist field instead of the original booked provider (Jira EX-61214).

Fix to resolve an issue where patients would sometimes see an error that says “A Problem Has Occurred” on the Online Booking portal, which required the EXACT services to be restarted (Jira EX-60885).

Fix for crash in the cache mechanism which occurred occasionally when two parts of EXACT try to read or edit a setting at the same time which could cause the program to exit unexpectedly.

🇳🇱 NLD Evolution: Patient’s email and home or mobile phone number are now prevented from appearing in MZ301 claim files if the Clearing house to send paper invoices to patient checkbox is ticked in the patient’s file (Jira EX-61414).

🇦🇺 Clinipad: The patient demographics form has been re-arranged to cut down on the number of requests for help to reception when patients have to fill it in. The Medicare field has been moved down and a label added to indicate that it and the work information fields are optional.

🇳🇱 NLD Evolution: Evolution will now warn users when creating COTs that will result in non-compliant claim files for Vecozo (Jira EX-61207).

Users can now choose to include email signatures in replies and forwards. This email signature option can be accessed from the Configure, Automatic Appointment Reminders wizard in EXACT (Jira EX-59902).

Attachments are no longer included in email replies, as per standard email behaviour, preventing unnecessary large email sizes.

Fix to stop EXACT attempting to create appointment reminders when sites don’t have email or SMS setup. 

🇳🇱 NLD Evolution: Fix for NLD-LAB / L00 codes are not being included in the MZ claim file in certain situations (Jira EX-61319).

Stability improvement: Instead of exiting the Relay service will now wait if the database does not respond immediately. When the database is ready the Relay will automatically continue.

Fix for the EXACT Configure Settings window not displaying correctly for Computer, User and Location sertting in some situations (Jira EX-61442).

For practices using the location feature with online booking fixed an issue with the location field not being set in appointment records (Jira EX-60869).

Performance improvement: Removed unnecessary disk access where it was necessary to look up the Payor type for a particular COT. This results in faster updates for the chart and the appointment book.

🇬🇧 Performance improvement: Removed a large amount of unnecessary disk accesses when TCing an NHS COT which has the Triage tab. The result is that these COT can now be TC’d much more quickly.

Fix for a workstation install issue that could cause the installer to freeze and not finish resulting in the Exact icon not being available after an automatic update.

🇬🇧 Performance improvement: The amount of disk access has been dramatically reduced when loading the patient chart with SNOMED features enabled making the chart load more quickly.

Performance improvement: Unnecessary disk access was removed when editing or saving the chart whilst checking to see if other users were locking a chart item.

🇳🇱 NLD Evolution: Fix for warnings in Dutch referencing DPSI instead PPS.

Performance improvement: Reduced disk access to the disk while performing orphaned Course of Treatment checks so that the patient chart loads more quickly.

Performance improvement: Reduced the number of times the network share path is accessed to improve performance of EXACT across the network.

Performance improvement: Used a data cache to load popup chart when the data was already in memory in order to reduce disk access in the chart.

Practice Information is now updated for Patient Experience even if OLB is not registered (Jira EX-61339).

Service descriptions are now displayed on the workflow sidebar tooltips. (Jira EX-36727).

🇳🇱 NLD Evolution: Evolution is now using the correct version of PIEN, after it changed to version 2.0 (Jira EX-61059).

Performance improvement: Fix to speed up the drawing of appointment on the chart tab when they have been collapsed to show on a single line.

Fix for Email server intermittently crashing soon after starting up.

Fix for users having to mark patients as arrived twice if using List Appointments Screen/Arrivals Tab (Jira EX-60975).

EXACT now sends the Privacy Policy Link in the correct format and specifies markdown when sending to the subscription provider (Jira EX-61359).

Patients won’t be onboarded to the Patient Portal if they don't have email or sms.

An Appointment Book wizard button has been updated to reflect its ability to create both users and providers.

🏴??󠁢󠁥󠁮󠁧󠁿 NHS England: Friends and Family Survey wording has been updated as per new NHS guidelines (Jira EX-59997).

A memory leak was found and fixed in the Worker service.

Fix for Patient Experience error 500 when requesting forms (Jira EX-61309).

🇦🇺 A private health fund claiming issue was corrected, where the invoice/service item was not being processed correctly for a family claim.

Fix for EXACT throwing an exception when trying to save the number of available licenses check at login if no licenses were created.

MFA: The relevant patient details are now sent to 3PD every time a portal link is generated (Jira EX-61296).

🇳🇱 NLD Evolution: EXACT is no longer prompting for DPSI when completing a treatment if PPS is turned on.

Fix for Short Notice Confirmation Reply not going to patients who have successfully booked their appointment via Short Notice List (Jira EX-61239).

🇦🇺 Fix for EXACT not respecting the private health fund claiming printing options. EXACT will no longer print a copy of the patient’s statement if the user has selected to print on the terminal only. (Jira EX-61221).

MFA: The relevant patient details are now sent to 3PD every time a portal link is generated (Jira EX-61296).

Fix to the Server installer which would sometimes cause the workstations to not install automatically. If the workstation resource folder is already correctly shared, the server install will no longer attempt to create it.

The EXACT MPC Workspace URL is now updated to load the correct login page (Jira EX-61206).

🏴󠁧󠁢󠁥??󠁧󠁿 🇮🇪 Stage, grade and stability fields were added to the BPE Screen. Users can optionally enter this data and a diagnosis statement if they wish. If entered, this data will be displayed on the patient toolbar (Jira EX-59200).

Relay Service reliability improvements: The relay service can now handle requests from other service more quickly and efficiently so that it doesn’t get overloaded and crash. This in turn makes all the services more reliable.

Update of development tools to Visual Studio 2019. Please note that the self check-in module (APC) will stop working after this update.

Added a control to user settings to allow users to turn on or off the boxes that can show x-rays around the tooth chart.

Changed the user interface for buttons that link to a Twain device to scan or capture images. Buttons will now stay enabled and clicking on them will search for new Twain image sources if a device is not already connected.

Added a control to user settings to allow users to add contact information. This provides a central accessible place to store the practice directory.

🇦🇺 Fix for HSO Payments not allocating correctly in EXACT, in certain scenarios (Jira EX-60101)

The text in the Appointment Book Setup Wizard has been changed from "user names" to "User Settings".

Fix for emails sometimes sending multiple times. Sometime on slow connections the email would time out in such a way that the retry limit was bypassed, Emails should now try a maximum of 3 times after which no further attempts will be made (Jira EX-61029).

Fix to the Server installer which would sometimes cause the workstations to not install automatically. If the workstation resource folder is already correctly shared, the server install will no longer attempt to create it.

X-Ray Audit Report Performance Improvement. The Xray audit report has been sped up by approximately 4-6 times. It has also been decked out with some progress bars so that you can see what stage it is up to. (Jira EX-54935).

The X-Ray Audit Report now allows for grades of A nd N to be correctly classified. Grade A stays in column 1 and N is added to column 3 allowing the report to remain backwards compatible with older data. The report now also shows Exposure information in the details section if this was captured. (Jira EX-60842).

Files that have excessively long names will no longer prevent network backups from completing (Jira EX-60540).

🏴󠁧󠁢󠁷󠁬󠁳󠁿 NHS Wales: Decayed tooth numbers are now sent in additional claim cases (as advised by the NHS) to help prevent claim rejections (Jira EX-61219).

Fixed an issue which caused the Workstation install to stop unexpectedly whilst on the OLE Registration/Configuring Firewalls step (Jira EX-60898).

Fix for Images tab not updating automatically when new X-Rays are taken in Examine Pro (Jira EX-60924).

🇳🇱 NLD Evolution: The ability to create a PPS score for a patient is now available in EXACT (Jira EX-60173).

🇳🇱 NLD Evolution: Dutch translations have been updated (Jira EX-61117, EX-61094).

Fix for appointment confirmation not being generated in EXACT when a patient replies "book" to a Short Notice List gap sms, despite the appointment getting booked (Jira EX-61052).

🏴󠁧󠁢󠁥󠁮󠁧󠁿 Fix to remove the Friends and Family Survey WPF wrapper control error that appeared when trying to do a survey (Jira EX-61196).

Improved the reliability of the server and workstation installs.

• Issues relating to an empty resources folder or a missing excutable have been fixed. (EX-61071, EX-61053).

• An issue which stopped the server install completing leave the server uninstalled has been fixed (EX-61079, EX-61178).

• An issue which prevented the server install from starting properly has been fixed ('chocolateyPending' error)

• An issue which stopped the workstation installer due to an OLE registration step has also been fixed (EX-60898)

Fix to remove the recall automation WPF wrapper control error that appeared when trying to add a contact method (Jira EX-61175).

Resolved a crash in the database service when it occasionally stopped unexpectedly when sending a GRPC message.

Snomed update for April 2021.

A ‘Created by’ label has been added to the ‘Edit Appointment’ screen, so that users can easily see the appointment creator. (Jira EX-61095).

Online Templates: Online templates can now be selected and used from the Recall Automation screens in EXACT. For more information on online templates see Online Templates

New security settings have been added to control a user's ability to edit the Provider and Hygienist fields on the patient file. (Jira EX-51124).

EXACT Registration: Users will no longer be prompted to register EXACT, this will happen automatically. (Jira EX-60170, EX-61022).

Patients are now correctly displayed in Care Manager after a database split has occurred. (Jira EX-60948).

Email Server improvements to prevent it crashing in certain circumstances. (Jira EX-60856, EX-60911, EX-60918, EX-60960).

Performance improvement: Removed unnecessary disk acces when load the patient chart history so that the history opens much more quickly. (Jira EX-60143: EX-61084: EX-61106)

EXACT will now automatically correct the login date, if the user leaves the login screen displayed overnight. This will prevent a previously confusing warning appearing as the user attempted to login with a previous date. (Jira EX-60559).

Fix for Rebate Estimate not sending the Provider Number through (Jira EX-59927).

Fix for EXACT placing the next item at the top of charting when adding another service to a COT after editing clinical note (Jira EX-60530).

Fix for version.txt having an incorrect number which could cause the workstation installer to launch unnecessarily.

SMS replies in Australia and New Zealand weren’t able to be found to match for some sites. This was due to the date format being received by the SMS provider in US format. This meant that during the first half of the month, replies would be saved in Exact on the wrong day (for example 2nd May instead of 5th Feb). This has been resolved.

NHS: When viewing electronically signed NHS forms a new pop-up message will notify users the form has been altered since the date it was originally signed. This is to alert users that the exemptions in Exact may differ from the electronic form being viewed and need to be reviewed.

This will apply in England (FP17PR), Wales (FP17PRW), Northern Ireland (HS45PR) and Scotland (GP17PR) and to both Clinipad and Patient Portal forms.

The Appointment book spanner button has been moved on the standard appointment book to sit in line and to the right of the provider columns, to make it more discoverable.

Users are now warned if they use POP3 rather than IMAP when setting up email accounts, due to the risk of all inbox items being potentially removed from the mail server and downloaded to EXACT (Jira EX-60546).

Database connection reliability has been improved.

🏴󠁧󠁢󠁷󠁬󠁳󠁿 NHS Wales: A BPE refresh option has been added to the Risk Assessment form. This will allow users to easily pull through the patient’s latest BPE record, if it was recorded after the form was launched. (Jira EX-60696).

Improvements to the Appointment Book Wizard so that more appointment book related tasks (adding new providers, changing provider working hours and search and change options) can be accessed directly from it.

A new tool has been added to the EXACT Server Administrator that lets you view the status of your EXACT services and restart them if they are not running. To launch the tool, on the practice server, right click on the Server Administrator tray icon and select ‘Monitor Service Health…’ from the menu.

This will launch the service monitor at the top of the screen.

Each dot is a service. Green means the service is running, red means it is stopped. Click on the dot to start or stop the service.
Please Note: Stopping/Restarting the SPR or DB services will kick every user out of EXACT and lose any unsaved changes.

The toolbar can be slid up or down using the green arrow to keep it out of the way or it can be pinned using the thumbtack. Hover over the dots for more information about the service.

🏴??󠁢󠁥󠁮󠁧󠁿 NHS England: Fix for auto notes preventing TC if charted after treatment on a COT that contains triage services (Jira EX-61023).

Fix for the Remote Support launcher crashing on querying version.

Fix for Web Installer on Windows 7 that under certain rare circumstances would prevent EXACT from installing.

Fix for the workstation installer sometimes getting stuck and leaving the update icon on the desktop.