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If you are upgrading from Version 10 or have any concerns about the upgrade process please contact SOE Support.
Check that you are on the Server as the upgrade must only be run from there. To reduce the risk of install issues log into Windows as a user with full Administration rights (as an administrator user)
Review the System Requirements to make sure your server and workstations meet the current minimum requirements and that all Anti Virus Exclusions have been added to your Anti Virus Software.
Prepare the practice for the downtime while the upgrade is running. The larger your database files are and the greater jump between EXact versions the longer the upgrade duration will be.
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Click “next” a few times until the installtion installation begins.
If you have any issues with the installation or logging in following an install or upgrade please contact SOE Support.
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