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EXACT & Expro Anti Virus / Firewall Exceptions

Failure to allow the below exceptions into your Anti Virus/Firewall solutions will likely affect EXACT's ability to function correctly and perform as expected. 

Server Exceptions

EXACT requires access to the following URLs from the server to function correctly.

Server Files/Folder Exceptions

<<Install Drive>>\Program Files (x86)\Software of Excellence\EXACT Server\*.*
<<Exact data path>>\*.*
<<xray path>>\*.*
<<server>>\EXACTResources\*.*

Your EXACT server name may differ from "server" so please adjust the exception paths accordingly. Add all of the data folders containing EXACT data that are actively in use.

Note: *.* includes all subfolders and all files in those subfolders

If you are unable to exclude the whole folders shown above then the individual exceptions are listed below:

C:\Program Files (x86)\Software of Excellence\EXACT Server\SoeiDental.Server.exe
C:\Program Files (x86)\Software of Excellence\EXACT Server\SoeiDental.Service.exe
C:\Program Files (x86)\Software of Excellence\EXACT Server\SOEDBService.exe
C:\Program Files (x86)\Software of Excellence\EXACT Server\soeidental.transport.exe
C:\Program Files (x86)\Software of Excellence\EXACT Server\Soeidental.EmailServerAdministrator.exe
C:\Program Files (x86)\Software of Excellence\EXACT Server\SoeiDental.CtiService.exe
C:\Program Files (x86)\Software of Excellence\EXACT Server\SoeAdmin.exe
C:\Program Files (x86)\Software of Excellence\EXACT Server\Soei.DataAccess.IsamRelay.Server.exe
C:\Program Files (x86)\Software of Excellence\EXACT Server\SoeiDental.PresentationManager.exe
C:\Program Files (x86)\Software of Excellence\EXACT Server\CefSharp.BrowserSubprocess.exe
C:\Program Files (x86)\Software of Excellence\EXACT Server\eMailServer.exe
C:\Program Files (x86)\Software of Excellence\EXACT Server\EXACTResources\WorkstationInstaller\Install EXACT Workstation.exe
C:\Program Files (x86)\Software of Excellence\EXACT Server\EXACTResources\WorkstationInstaller
C:\Program Files (x86)\Software of Excellence\EXACT Server\dental.exe
C:\Program Files (x86)\Software of Excellence\EXACT Server\bitmaps.exe
C:\Program Files (x86)\Software of Excellence\EXACT Server\Services\Soei.CommunicationService.exe
C:\Program Files (x86)\Software of Excellence\EXACT Server\Services\Soei.SchedulerService.exe
C:\Program Files (x86)\Software of Excellence\EXACT Server\Services\Soei.SupervisorService.exe
C:\Program Files (x86)\Software of Excellence\EXACT Server\Services\Soei.WorkerService.exe

 

Workstation Exceptions

<<Install Drive>>\Program Files (x86)\Software of Excellence\EXACT\*.*<<xray path>>\*.*
<<server>>\EXACTResources\*.*

If unable to exclude folders, the individual files are listed below:change to C:\Program Files\ and drop the (x86) if using a 32-bit machine.

C:\Program Files (x86)\Software of Excellence\EXACT\bitmaps\bitmaps.exe
C:\Program Files (x86)\Software of Excellence\EXACT\dental.exe
C:\Program Files (x86)\Software of Excellence\EXACT\soeidental.exactlauncher.exe
C:\Program Files (x86)\Software of Excellence\EXACT\Launch\soeidental.exactlauncher.exe
C:\Program Files (x86)\Software of Excellence\EXACT\SoeiDental.WorkstationUpdatePoller.exe
C:\Program Files (x86)\Software of Excellence\EXACT\dxstart.exe
C:\Program Files (x86)\Software of Excellence\EXACT\backup.exe
C:\Program Files (x86)\Software of Excellence\EXACT\soedocs.exe 
C:\Program Files (x86)\Software of Excellence\EXACT\Soeidental.EDIEmailTx.exe
C:\Program Files (x86)\Software of Excellence\EXACT\SoeiDental.PresentationManager.exe
C:\Program Files (x86)\Software of Excellence\EXACT\CefSharp.BrowserSubprocess.exe
\\{server}\exactresources\WorkstationInstaller\Install EXACT Workstation.exe ({server} = your server name)
\\{server}\exactresources\WorkstationInstaller ({server} = your server name)

 

Firewall Ports:

EXACT will make its own Firewall rules for Windows Firewall during the EXACT Server and EXACT Workstation installations, but if using an alternative firewall solution the following ports require opening:

Port

Source

Rule Name

Destination

7287 UDP inbound/outbound

EXACT Server

Instant Messaging

All machines

52623 UDP inbound/outbound

EXACT Server

Dataset Advertiser

All machines

8087 UDP inbound/outbound

EXACT Server

EXACT Logging

All machines

8100-8105 TCP Inbound

All machines

Presentation Manager etc

EXACT Server

52624 UDP inbound/outbound

EXACT Workstation

Dataset Finder

EXACT Workstations

8120 TCP Inbound

EXACT Workstation

Workstation Updater

EXACT Workstations

53459 TCP/UDP Inbound & outbound

 

 

All machines

80, 443

Internet

HTTP traffic

All machines

5671-5672 TCP/UDP outbound

EXACT Server

Apollo

Internet

22012, 22014 TCP inbound

Internet

Patient Portal

EXACT Server

8200, 8250 TCP inbound

EXACT Server

Triton

Internet

8300-8303 TCP Inbound
NHS Scotland Customers Only

EXACT Server

eDental1

All machines

1433-1434 TCP Inbound
NHS Scotland Customers Only

EXACT Server

eDental2

All machines

8082, 8765 TCP inbound

All machines

Clinipad

All machines

6001 UDP Outbound

EXACT Server/Dongle machine

EXAMINE Pro1

All machines

2050, 2051 UDP 

All machines

EXAMINE Pro2

All machines

 

EXAMINE Pro Exceptions (where EXAMINE Pro is installed):

32 bit :C:\Program Files\SOE\Expro.exe
64 bit: C:\Program Files (x86)\SOE\Expro.exe

If using Sentinel AV, you will need to add the following paths
C:\Program Files (x86)\Common Files\SafeNet Sentinel\Sentinel Keys Server\sntlkeyssrvr.exeSentinelProtectionServer
C:\Program Files (x86)\Common Files\SafeNet Sentinel\Sentinel Protection Server\WinNT\spnsrvnt.exeSentinelSecurityRuntime
C:\Program Files (x86)\Common Files\SafeNet Sentinel\Sentinel Security Runtime\sntlsrtsrvr.exe

See the firewall ports section above for EXAMINE Pro firewall exceptions.

 

Bomgar ports and exceptions

Bomgar is a remote support solution that allows SOE support technicians to remotely connect to end-user systems through firewalls from their computer or mobile devices. Bomgar users can conduct remote support sessions without passing session details through a third-party, keeping system and data access behind the customer's own firewall and security measures. Bomgar is a web based application that requires no software installed at the client end.

Bomgar requires the following ports to be opened and the following exceptions need to be added to your firewall/antivirus.
Ports: 80, 443, 8200
Exceptions: bomgar-scc-{uid}.exebomgar-scc.exebomgar-pac-{uid}.exebomgar-pac.exe

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