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HICAPS contact information User Guide - https://www.hicaps.com.au/forms/hicaps-user-guide |
Common error codes
H3 - Timed out waiting for response
This code is displayed when there is a delay in HICAPS receiving information from the terminal.
01 - Prov not approv (15)
The provider has not been approved by fund.
You will need to contact the HICAPS help desk to resolve this issue.
ED - Destination error
You will need to contact the HICAPS help desk to resolve this issue.
FC - Field content error
Some characters will be incorrect in the patient ID.
Check non-numeric fields such as patient ID, body part number, service date and amount for non-numeric data. e.g. anything other than accept ‘0’ to ‘9’.
Alpha numeric field such as item number contains symbols. e.g. anything other than ‘A’ to ‘Z’, ‘a’ to ‘z’, ‘0’ to ‘9’ and spaces).
You will need to contact the HICAPS help desk to resolve this issue.
05 - Limit reached
When the patient has reached the limit of their of their benefit. To resolve this, the patient is required to provide the funds by another payment method.