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Automatic EXACT Updates
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To check if you’re enabled for EXACT Automatic Updates, log into EXACT, click Help, About to see your weekly update day/time. Please Note this is only visible once you’ve updated to EXACT Version 13.191 or higher.
If you are using a version lower than 13.191 and have not automatically updated within the next 7 days please contact our support team so we can check your setup.
New EXACT builds are distributed to customers at different speeds. They are staggered in this way so that we can safely confirm features and fixes are working as designed and to identify and track performance/new bugs. You may not update every week as EXACT builds are released at random/when suitable for general availability.
If you wish to Opt in for EXACT Auto Updates make sure you’re using EXACT version 13.40 or higher and fill in our Auto Update Opt In Form and we will enable Auto updates for you remotely.
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Auto-updates have been available since V13.191 of EXACT. |
What are the benefits of auto-updates?
No need for downtime for upgrades as EXACT will do this automatically outside of your practices opening hours
Receive new features and updates as they're developed
Improved security with fast implementation
Upgrades and software development is included in your Service Level Agreement so there is no extra cost
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During November 2022 we will be enabling auto-updates for practices without this feature enabled, please email us any questions or queries you may have to exact@henryscheinone.com.au. |
With new features, updates and fixes being added to new versions, automatic updates are a great way to keep up to date with everything our Development team are implementing into EXACT.
With automatic updates, you choose the day of the week and time, on your chosen day EXACT will check for a newer version and upgrade if one has been released. Once your server has upgraded a signal is sent to your workstations and will then upgrade them.
In most circumstances, we advise setting the time to be between 11pm-3am to ensure it is outside of practice opening hours.
If you have a third party backup, the upgrade will need to be scheduled to run at a different time to the backup.
On your chosen day, the server and workstations should be left turned on, although we advise to turn off the monitors/screens to save power.
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Check your Automatic update scheduleTo check if you’re already enabled for EXACT Automatic Updates, log into EXACT, click Help then About to see your Update Schedule. If this shows a day/time then this is when your system checks for new versions and updates if a new version is available (Visible from v13.191+) |
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Manually Upgrading EXACT
Please ignore the video section regarding accessing portal and click the link below to download the installation file onto your server computer.
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Before you begin:
If you are upgrading from Version 10 or have any concerns about the upgrade process please contact SOE Support.
Check that you are on the Server as the upgrade must only be run from there. To reduce the risk of install issues log into Windows as a user with full Administration rights (as an administrator user)
Review the System Requirements to make sure your server and workstations meet the current minimum requirements and that all Anti Virus Exclusions have been added to your Anti Virus Software.
Prepare the practice for the downtime while the upgrade is running. The larger your EXACT database files are and the greater jump between EXact ACT versions the longer the upgrade duration will be.
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Our new installer automatically backs up your data before the upgrade begins so you don’t have to! |
1. If logged into EXact on the server click the Portal button in the top right (if it exists)
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Click Hereto download the latest version of EXACT
Once the download has finished, run the file. The New Web Installer will check
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what EXACT version you are currently using and if the server requires
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an EX
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ACT update.
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If it does not require an update the black window will notify you of this and you can press any key to exit.
If you do require an update the new version will begin to download and launch an install wizard.
Simply click next
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until the process begins. Leave the install and Data path as default (C:\Program Files (x86)\Software of Excellence\EXACT Server) and click
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“Yes” to upgrade the databases (you may have a “Demo” as well as the live data)
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Once the EXACT Server installation is complete the Workstation Monitor will have appeared on your screen, any current/active workstations that are turned on should automatically update within a few minutes and turn green.
It is best
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to
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log
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into EX
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ACT on a few workstations to confirm they’re working ok and not fully rely on the upgrade monitor screen
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Upgrading the Workstations Manually
If for any reason you need to manually install EXact on a workstation simply go to the following location and run this file
\\{server}\exactresources\WorkstationInstaller\Install EXACT Workstation.exe (change {server} to your server name)
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as it can take a while to refresh.
For installing EXACT workstations see: /wiki/spaces/EXACTKB/pages/339641941