NHS Pilot - Patient failed to Complete Care Pathway

These are procedures to follow when patients do not complete their Care Pathway. For example, a patient does not return for the Interim Care (IC) appointment.

Scenario

The patient has completed some appointments, but is not going to return to complete the Care Pathway, which you now need to finalise.

Procedure:

1. TC the Course of Treatment (process it as complete).

2. When prompted "Do you wish to continue with this care pathway?", select No.

3. Select a Reason for discontinuing the care pathway (compulsory).

4. Click OK.

5. When prompted, send the FP17 Form as normal.

   The items that have been completed are moved to history.

   Items that are not completed show on the Misc tab:

   If the patient returns later you can optionally copy and paste these over to a new NHS Course of Treatment

To finalise an incomplete Care Pathway where some appointments themselves are NOT completed

Scenario

The patient has an appointment incomplete, and has now stated that they will not return to complete it, nor to complete the Care Pathway. i.e. you need to deal with both the incomplete appointment and the overall incomplete Care Pathway.

Procedure:

1. Right-click the IC header.

2. From the right-click menu, select "Delete this course of treatment".

3. Click Yes when prompted "This will delete all the chart items. Do you want to continue?".

4. Click Yes when prompted "This cannot be deleted. Do you want to discontinue?"

5. From the Treatment Plan Completion screen, select a Care Pathway Reason (reason to discontinue):

6. From the Treatment Plan Completion screen, select an Appointment Reason (reason to discontinue):

7. Click OK.