Dental Referrals Certificate Update Oct 2021

Dental Referrals updated their certificates on the 01/10/2021 - as a result any customer with Dental Referrals would be left unable to launch / click the Dental Referrals button in EXACT - with nothing happening.

If you have used the new Dental Referrals Installer as documented Dental Referrals Installation - UK you will not need to follow the below instructions. The new installer includes these certificates but will require the API key being re-entered.

This will need to be completed on each computer using Dental Referrals.
On the workstation go to C:\DReferrals and note down the current file, either “ca-bundle.crt” or “curl-ca-bundle.crt”

Depending on what file is shown, download the below corresponding file

Open

You can download the certificate by clicking the above thumbnail or by clicking the URL below

https://2d9d411e870ae77525b8-9347957e4391f2e2c20952cf3eb08c8d.ssl.cf1.rackcdn.com/curl-ca-bundle.crt

Open

You can download the certificate by clicking the above thumbnail or by clicking the URL below

https://2d9d411e870ae77525b8-9347957e4391f2e2c20952cf3eb08c8d.ssl.cf1.rackcdn.com/ca-bundle.crt

This should prompt your browser to download the file. Once downloaded, go and find the file

Open

Locate the file in your Downloads Folder and copy it.

Open

Once copied, Navigate to C:\DReferrals and paste the file, accept any prompts or warnings and replace / overwrite the existing file.

You do not need to log out of EXACT for this to start working.
Dental Referrals should now launch

Please repeat these steps for each computer using Dental Referrals.

For support please contact support@soeuk.com or Live Chat (if enabled)