eOrtho Treatment Claims - Claim Retainers after Final Payment

If you are claiming for retainers after you have already TC’d your orthodontic course you will need to do this on a separate course of treatment. The original COT should not be resubmitted.

In EXact create a new NHS Orthodontic COT then chart the appropriate services
Click the Ortho button
Select the RETAINERS claim type and enter mandatory data then click Send
Finally TC the COTand the retainers will be paid in a schedule; you will need to process this payment as normal.

If the NHS respond with errors in Connect. The COT only needs to be resubmitted in EXACT if corrections to treatment are required. Otherwise, re-claiming can be done in Connect alone.