When creating a new appointment from a previous appointment using
Copy to Clipboard, the chair time, completion and last edited data are no longer copied across to the new appointment. This has also fixed a related issue where reminders were being sent out to patients too far in advance of the appointment dates.
Fix for an issue where some patients were not being sent a confirmation SMS after booking an appointment from the short notice list.
Fixed an issue where the
Ortho button would launch the Connect embedded browser window behind the
Tooth History screen.
NHS: Fix for an issue where the National Insurance number validation message would appear when completing a treatment plan that didn’t require a valid NI number.
Improved the reliability of the EXACT server installer:
Silent upgrades no longer fail if the current server name does not match the old server name in
login.ini after a server migration.
Silent upgrades no longer fail if the uninstall folder was missing and Exact couldn't be uninstalled.
Fix for an issue with the Patient Experience window that was causing Exact to crash if the PX window was closed before it finished loading.
NHS Wales: The banding of several services has been corrected and the
Sedative service description has been changed to
Fix for an issue that was preventing some users from registering online with SOE Connect when attempting to use the
Register Online button in the
User Settings window. The location of some buttons and checkboxes in the
User Settings window have also been tweaked.
Fixed an issue that could cause previously charged, resubmitted and then deleted service items to reappear as completed treatment in the patients chart planning area. Some items of treatment with default SNOMED codes attached could re-appear on a patients chart showing as completed treatment if they had previously been charged and then resubmitted before being deleted.
Patient Experience: Fixed an issue where Health Screening icon were not being displayed if triggered via Automatic Appointment Reminders.
ALT reference numbers are now generated in a way that will not cause duplicate values.
Loyalty bonuses/limit boosts are now associated to the correct patient when processing Tyro claims.
Performance IMPROVEMENT Performance has been improved for the TC process if there is only one instance of a patient file open.
Ireland: An issue has been resolved where patient Medical cards could not be validated.
Improved our handling of date formats when receiving baby due date from the FP17PR form, returned from Patient Experience.
stability EMAIl Service The email service will no longer return an unhealthy status when the email module is not registered.
PERFORMANCE IMPROVEMENT Quick note lists will now load significantly faster.
Fixed an issue where EXACT was not saving Connect claims (Tyro & Whitecoat) if the course of treatment had a payor.
PERFORMANCE IMPROVEMENT The chart history has been made a lot faster which will be most noticeable where a patient has a large number of long clinical notes.
PERFORMANCE IMPROVEMENT A further approximately 10% improvement in speed when saving the chart.
Fixed an issue that occasionally caused the wrong version of the Patient Experience Health Screening form to be sent to patients.
PERFORMANCE IMPROVEMENT The save and TC processes on the chart will now complete approximately twice as fast, which is noticeable where the patient history contains a large number of notes or treatment records.
NHS England, Wales, and Isle of Man: Changed the wording of the Advanced Perio root surface clinical dataset to Advanced Perio (RSD) to closer match the NHS wording. This text change will be noticeable in the “FP17/O Data Set” dropdown when editing a service, and on the FP17 TC dialog.
An issue with the services has been fixed that could cause some features in Exact to stop responding correctly. Affected services could include the appointment reminders, portal forms or online appointments not updating or the presentation manager not working.
FP17PR forms that patients have not completed correctly on the Patient Portal will now be saved in the Contacts tab. Invalid NHS forms will not change the colour of the Portal Forms icon to green on the Arrivals tab of the Appointment Book. Invalid NHS forms will not be able to link with Course of Treatments.
Fixed an issue where Short Notice List SMS reminders were occasionally not automatically generating
EVOLUTION: A new configuration setting has been added to set the timeout for the BSN. If you experience a timeout when checking for BSN numbers you can experiment with longer timeouts to resolve the problem by changing this setting from the Configure, Settings menu option. new configuration has been added to set the timeout for the BSN check
Fixed an issue on the video tab where a patient's image could very rarely be overwritten by another image imported later on the same day by changing file name to include a timestamp.
Fixed an issue in the arrivals window where Patient Portal form icons would not display correctly if the patient had the same form requested more than 30 days in the past and it is still outstanding.
EVOLUTION: Added missing translations for updating online information in the patient information.
EVOLUTION: Fixed an issue that was causing the service text in chart history to not display correctly.
Fixed an issue where under some circumstances, automatic SMS reminders were not being generated.
When sending Patient Portal links to patients, EXACT will now check that the link is valid before sending it. If the link is not valid, it will attempt to create a new Patient Portal link.
Made changes to the Soei.RemoteSupportLauncher.exe so it no longer gets falsely flagged by (Kaspersky) anti-virus software when it tries to be installed.
NHS England and Isle of Man: You can now select if a Course of Treatment included Flexible Commissioning in the TC dialogue.
NHS Scotland and Northern Ireland: As an extension to the automated fee download feature, an instant message will be used to notify admin users when NHS fees are automatically downloaded and imported by EXACT.
NHS England and Wales: NHS Contact Preferences in the exemptions window will now default the patients communication preference to email or mobile if either of them are available. If both are available, email will take priority
NHS Wales: Acorn form changes for Perio Health/BPE window that will be automatically applied from the 1st of December, 2021. Two new fields have been added,
Patient is edentulous in the Relevant History tab, and
Patient unable to tolerate periodontal examination in the Perio Health tab.
Patient is edentulous is checked in the , then the Perio Health will not be able to be edited
Patient unable to tolerate periodontal examination is checked, the other perio health information will not be able to be edited
NHS Scotland and Northern Ireland: NHS fee updates will now be downloaded and imported automatically when the next fee file update occurs, preventing users from needing to do this themselves in future.
NHS England, Wales and Isle of Man: Added new Clinical Data Set categories & services when completing NHS treatment. The new Clinical Data Set categories will automatically appear after the 1st of December 2021.
A feature flag can be used to control this date:
NHS Wales and Isle of Man: Added functionality to record how many aerosol generating procedure (AGP) appointments are done per course of treatment.
NHS Claiming: AGP appointment count will now be added to claims for Wales and IOM for courses of treatment started on or after 01/12/2021.
An AGP check box has been added to the edit service item window to allow practices to configure which services are counted towards the AGP total.
The TC dialog shows the AGP count so that users can confirm it is correct before sending the claim.
Two merge fields have been added that show longer date formats for the short notice gaps. These can be use to provide a better patient experience in TXT messages.
[patient.shortnoticegapmid] e.g. 17/9/2021 @ 08:35am
[patient.shortnoticegaplong] e.g. Fri 17th Sep 2021 @ 08:35am
Added three new buttons to the live, ‘Contact', ‘Help', and ‘Remote'. The ‘Contact’ button will open the 'Getting Help’ window. The 'Help’ button will open help documentation. The 'Remote’ button will open the remote support dialog.
Apollo will now use IoT Hub in Azure to make connections to EXACT servers.
Scotland and Northern Ireland NHS: When the Download fees button is selected, EXACT will update fees for all active NHS payors and show the effective date of the fee update on the payor window.