Emails

Using Emails within EXACT requires the EXDOCearchived module to be registered.

Emails can be sent from anywhere the button Email button is available on the Toolbar, including the patient file and various locations in the appointment book, including the Follow Up Tab, Cancels Tab, Contact Lists and Arrivals Tab.

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The SOE Email Service (EXACT v12.3 and later) will send eMails by default with SHA-2 Encryption, but if it communicates with a non-SHA-2 Compliant eMailServer it will 'stepdown' to SHA-1 if necessary.

From v12.8 the Email service runs only on the server (not on workstations).
From 13.191 the email server is controlled by the Supervisor service and should be reliable enough that no user interaction is needed. SOE Support have access to stop, start or restart this and other services via an SOE tool if needed.

The email service is set to automatically launch on the server, even if your practice previously manually ran the service.
The Configure > Email Parameters... Email Setup Wizard has a server connection statement:
"You should ensure that the server has the necessary hardware and software to connect to the internet."

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Regular email service check in
The email service regularly runs a self-test function to monitor correct functioning and to alert on failures. It writes to the database(s) that it services each time that it passes this test. If the test fails (but the service is still running) it also writes the diagnostic log information back to the database.
Each EXACT workstation silently checks that these regular check-ins are occurring. So long as the email service is functioning correctly, the workstation displays a non-flashing status indicator whose tooltip states that the service is operating normally:

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If the Email Server is not running, click the indicator to display the Email Server not responding window:

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