iCal Personal Calendar Appointments

iCal is a feature that will automatically email appointments in iCalendar (.ics) format as an attachment from EXACT to patient Email Inboxes, for patient inclusion in their personal electronic calendars.

Apple iPad example:

Open

Microsoft Outlook example:

Open

To configure iCal appointment reminders go to Configure->Automatic Email Reminders

Click Next and the Automatic Emails window will display:

To activate iCal appointments tick the Include iCal appointment information checkbox. Set the appointment alarm so it includes an alert to the iCal attachment to the patients phone X number of minutes before the appointment.

You must select both an Appointment Confirmation and an Appointment Cancelation template. You can find out more about how to create email templates in https://soeidental.atlassian.net/wiki/spaces/PHS/pages/1053231019

The Delay appointment email sending allows EXACT to hold the confirmation email in the outbox before sending to the patient.

If EXACT emailed the confirmation immediately there would be many false start confirmation emails that the patient would need to delete from their email inbox. The delay period allows time for a definitive appointment slot to be chosen before EXACT sends the confirmation.

This setting is configurable in minutes, with a default of 10 minutes and a maximum of 99 minutes.

Prompt before sending will ensure Reception is asked to confirm that they want this message sent. They can then choose not to send the message if not required. For example the appointment could be in 30 minutes and a confirmation not required.

Once you have finished the configuration click Next three times and then Finish.