Setting Up Workflow Payment Processing

Use this configuration to prompt the Receptionist to ask the patient for payment on invoiced work or any other outstanding balance, before the patient exits the premises.

To configure Payment processing on appointment workflow

Go to Configure->Practice Settings, make sure “Enable Appointment Workflow” is ticked and click the Spanner button.

Open

Tick Process a Payment

Open

When you click Next, you will be prompted for further details:

By default, the receptionist will be prompted to process all treatments for which the patient has already been invoiced.

Tick ​Planned Treatment to also prompt for payment processing of planned treatments that have not yet been invoiced.

Tick​ Completed Treatment to also prompt for payment processing of completed treatments that have not yet been invoiced.

For Invoiced Treatment, select one of two options:

The Balance payment is based simply on what the patient owes overall (this is selected by default).

The Open Invoice payment is based on particular invoice payments that are due, irrespective of the patient overall balance. Even if the patient balance is positive, they may still need to pay against an open invoice.

Let's look at an example where the patient has an overall positive balance, but may still be required to pay against a particular open invoice:

Select Next or Finish.

The result of this configuration:

1. The Patient Payments configuration screen (Configure > Patient Payments) is updated:

    

2. The Receptionist will be able to Process Payments from Departure: when processing a patient's departure, the Receptionist will see a Payments screen that automatically includes the configured payments.

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