MPC - Customer Success Hub

• MPC is a Cloud-based reporting tool that allows in-depth practice analysis by provider and Practice level.

• You can build trend analysis over time to notice patterns in the data and what impacts the practice performance.

• Practices who monitor KPI’s are more inclined to work upon improving those areas of the business

• Practices can set growth goals and targets, monitoring can help to motivate the team to achieve this

• Insight into particular provider performance can highlight areas for improvement

• Find opportunities for the practice, for example, patients who are lapsing & treatments not taken up

• Generate an understanding of how the practice is performing in the key areas

• Gain insight into what is impacting your performance

• Find missed and available opportunities within the practice

• Look into individual provider performance

• Target system setting for revenue targets

• MPC allows reporting into key performance areas such as:

• Recall Effectiveness

• Utilisation

• FTAs

• Cancellations

• Revenue performance

• Treatment blend

• Workflow analysis

• Active patients/lapsed/new patient analysis

• Treatment acceptance

Please visit: https://softwareofexcellence.co.uk/customer-success-programme/ then click on “Sign Me Up”

The “Customer Success Programme” includes 12 monthly pre-booked calls to analyse Key Performance Indicators such as chair time utilisation, patient retention, FTA/DNA percentages and many more of these vital components to running a successful dental practice.

More specifically, the Customer Success journey will focus on helping customers:

• Grow their revenues & profitability

• Attract more new patients

• Keep the patients they already have

• Improve efficiency in Practice

• Optimise processes in Practice

• Upskill your team

• Feel 100% satisfied that you have chosen SOE