Recommendations for using Email for Covid Screening [NZ]

For dental teams not using the Patient Portal, we recommend you update the email template sent to patients as part of your Automated Appointment Reminders.  

The updated template asks patients to send an email reply to the COVID-19 screening questions [e.g. "No to all questions" or "Yes + details"]. 

Without the Patient Portal, your team will need to enter the response to the screening question in their patient file manually.   In the next section of this course, we will confirm how best to record the screening results.

Here is our recommendation for the template sent via email as part of your Automated Appointment Reminders.

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Related Page

How to add the COVID Screening email template [NZ]

Next Step: Update your Automated Reminder Settings

1. Open the Automated Appointment Reminder Wizard from the Configure Menu

2. Click next until you open the Automated Appointment Reminders and Replies window

3. Change the email template to your new template called  APPT REMINDER+CSQ 

Please note:

SMS stands for Short Message Service.  A message that contains 160 characters is charged as 1 SMS message.  Because each SMS is charged depending on the size of the message we do not recommend adding the COVID-19 screening questions to your SMS reminder templates.

Related Pages

COVID Information on the Patient File [NZ]